Question on Verizon's return policy...


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  1. sinned

    sinned Member This Topic's Starter

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    I am wondering if anyone can shed some light on this subject for me...Yesterday I went to the Verizon store to take my Droid back...for a few reasons really. One of which is the reception problem that most have been having. I live approx. 2 to 3 miles from about 3 towers and AT BEST i get no better than -90 dbm...one would think that it would be better, but this is not really why I am posting. Anyway I went to take thr Droid back and GO BACK to the original phone that I had purchased almost a month ago...I am still within my 30 days. I was told that I would have to pay the FULL price of the Storm 2 because I had it once before then went to the Droid and now I would like to go back to the Storm 2...Has anyone ever heard of this. I just went through the ENTIRE return policy and not a single thing was stated on there about how many times you can bring a phone back OR your limited options on which phones you can get if previously had...and light shed on this matter would be a HUGE help...

    Dennis
     

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  2. txa1265

    txa1265 Member

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    Dennis - did you ever get resolution?

    I am now in the same boat. Got the Droid, was having some connectivity issues to my company and didn't like the keyboard, so I returned for the HTC Touch Pro 2 and was assured I could return again if not happy ... the TP2 is really lousy and I discovered with our IT what the issue was ... went to return today and was told 'sorry'! Called customer service and got the same thing, but am waiting on a call from a supervisor.

    Basically:
    - I have receipts from my Droid and Touch Pro 2 (actually 2 for that one since it had to be shipped), both of which are identical and say 'can return in 30 days'. No mention of single return.
    - Printed entire return policy from the web site and it said 'can return in 30 days'. No mention of single return.
    - Looked all over the web site and found nothing.

    I'm going to persevere ... this is not acceptable!
     

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