I know it was a smaller problem, as far as affecting phone usability, based on everything I read about it; in news articles and forums. I do not know how many phones it affected.
I also would not hold up cricket as a standard for quality. This was one instance which I happened to know about, and believe this should have been the course virgin mobile took regarding the evo v 4G. I have owned both the Huawei mercury and the EVO v 4G, and it is my opinion that the way they have handled this fiasco lacks integrity on their part as a legitimate business.
I'm stating my opinion based on my personal experience. I was able to return both defective units I purchased for a refund. I had them both for only a couple days or so each. About a week total. They worked properly for approximately 30% of that time. If that. I was, however, out the $50 I spent on a service card for a month of service I was not able to use. Since at that time they had no other decent phones to choose from.
While the issues were significant they still affected a relatively small minority of phones purchased and have been dealt with by the recent ota. You also stated that at that time there were no other decent phones to choose from, the only other phone that compares is the SGS2 whose only real advantages are a better (but not 3D) camera and larger internal storage. Sale prices are $330 for the Samsung vs $150 for the HTC, I just can't think of a scenario that justifies the $170 price difference.
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