Radio Shack exchanges


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  1. Jeph Ghost

    Jeph Ghost Well-Known Member This Topic's Starter

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    My 6-day old Evo needs to be exchange due to a faulty vibrating motor. Instead of just swapping out my Evo with one in stock in the store, the gentlemen in charge tells me he must have them ship him a new one before I can exchange. How crazy is that?

    Anyone else have a problem exchanging the phone?
     

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  2. lopezpm

    lopezpm Well-Known Member

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    Same here. They have to have one shipped for you because all the ones that are coming have owners already. Just did this Yesterday.
     
  3. Jeph Ghost

    Jeph Ghost Well-Known Member This Topic's Starter

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    Did they say how long it would take? I was told 24hrs but that sounds too good to be true.
     
  4. sitlet

    sitlet Banned

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    yep, went in Tuesday to RS to get an exchange. Was told they can't pre-order me an exchange, but ASSURED me they would get extras, and would hold one back for me. I got a call this morning telling me they didnt get any extras, nor did any other radio shack in town. i dont know what to do now, as sprint is no help at all.
     
  5. BODHi

    BODHi Member

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    I just walked in from exchanging one. I had a stuck pixel in the middle of the screen, sucks cause other wise it was a good handset. In short, I had to wait for their second shipment (a week) in order to get one, most of whatever arrives is already spoken for.

    This will be the last time I purchase anything at from RS though, long bad experience. Now, the one I received today has light bleeding problems at the bottom of the screen/edge of phone. :mad:
     
  6. hollawood24

    hollawood24 Well-Known Member

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    This is the same problem i am having!!!! RS is killing me and Sprint is their twin..

    I am having dead pixel problems, light leakage at the bottom and speaker muffle/crackling sound smh i got the cream of the crop over here!

    RS if your reading this, NEVER AGAIN!!!! (no wonder why they offered a $20 gift card)
     
  7. lopezpm

    lopezpm Well-Known Member

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    I asked, they said they didn't know. I'm guessing middle to end of next week.
     
  8. lopezpm

    lopezpm Well-Known Member

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    It's not their fault that they're getting the phones they're getting. This is what hapens when you have a hot phone though. It's hard to exchange it at first.
     
  9. hollawood24

    hollawood24 Well-Known Member

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    That's true.. I know there are some issues that were almost inevitable, but for them to give you the run around is my issue.. I would rather them be straight up with me..
     
  10. sean76

    sean76 Well-Known Member

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    Radio Shack is terrible...I will never ever buy a phone from them ever again...
     
  11. sean76

    sean76 Well-Known Member

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    However, I'm just going on a bad experiance last week with a moron. However its HTC fault as well for not having enough devices to go around...
     
  12. Jeph Ghost

    Jeph Ghost Well-Known Member This Topic's Starter

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    Has anyone else had the faulty vibrator issue or am I the only poor soul with it?
     
  13. Sketchr

    Sketchr VIP Member VIP Member

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    Sucks that you have a bad phone. But, a bad phone could come from the Sprint store as well. They all come from the same stock.

    Hope you get it resolved.
     
  14. Sketchr

    Sketchr VIP Member VIP Member

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    What constitutes a faulty vibrator ?

    What is it doing?
     
  15. sean76

    sean76 Well-Known Member

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    I would assume not vibrating...or not enough
     
  16. Rob_A

    Rob_A Well-Known Member

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    I've gotten my last 3 phones from them. No problems at all. I even prefer them over the clueless people at BB.
     
  17. SebastianX

    SebastianX Well-Known Member

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    Wrong it's Sprint's fault for not ordering more devices than they need for these set backs. The manufacturer can usually supply as many devices as you want given they have parts (there has been no shortage of parts), Sprint gets what they order not HTC's fault.
     
  18. RaiseUp151z

    RaiseUp151z Well-Known Member

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    Yeah it's Sprints fault not ordering enough sets....but it's HTC's fault for building messed up headsets. These are like $500 phones they should have build it with more care & did quality checks...so people don't have to bring it back for exchanges.
     
  19. Sketchr

    Sketchr VIP Member VIP Member

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    Agreed. I try to avoid buying anything at BB.
     
  20. MisterEd

    MisterEd Well-Known Member

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    You'd have to ask my wife.
     
  21. MisterEd

    MisterEd Well-Known Member

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    Why can't you go to a Sprint store and replace it? Why do you have to go to RS? Is that stated in the warranty?
     
  22. BetterMost

    BetterMost Banned

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    Exactly. I would call Sprint C/S tell them whats going on. If all else fails they should allow you to return the phone to RS and re buy one direct from them.
     
  23. dodgeram02

    dodgeram02 Active Member

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    within the first 30 days you have to exchange it where you purchased it at.After the 30 days then sprint will exchange/fix it for you..thats there policy
     
  24. Radly

    Radly Member

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    I returned my EVO to Radio Shack due to severe light leakage onto the screen from the bottom.

    The good news is that they refunded my entire purchase and didn't stick me with the original gift card. I'll go to a Sprint Store if I decide to buy it again.
     

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