Random Data DroppingSupport


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  1. Nucco

    Nucco Well-Known Member This Topic's Starter

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    So I got my Droid 4 a few days ago through the company I work for and thus far it has been working flawlessly; great phone and I like it.

    However, this morning I have no 3G data connection. I've tried toggling Airplane mode on/off, turning the Mobile Network selection on/off, and restarted numerous times. I thought maybe it was Verizon 3G was maybe just down in my area, but my Droid Incredible 2 is working just fine (actually mobile hotspotting off of it) but the Droid 4 just isn't getting connection. I know I'm in good service area looking at my DInc 2 with it's full bar count and 3G connectivity.

    Has anyone else experienced this issue?
    Also, I'm not rooted.
     

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  2. sdrawkcab25

    sdrawkcab25 Well-Known Member

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    It's a common problem in all VZW 4g phones, an update may alleviate the problem.
     
  3. Nucco

    Nucco Well-Known Member This Topic's Starter

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    Just a thought, could removing and re-inserting the SIM card make a difference? I know you used to be able to dial *22899 or *228 to "reset" your network connection, but that doesn't seem to be working either.

    EDIT: Tried sliding out SIM card, but still not luck.
     
  4. gloriousnumber1

    gloriousnumber1 Well-Known Member

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    My rezound has only 1x, I think it is another outage. If LTE is down, even 3g won't work on 4g phones as I've been told.
     
  5. Nucco

    Nucco Well-Known Member This Topic's Starter

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    Just did a factory reset, sadly still the same way. I'm not sure what's happening here. We don't have 4G in the area I'm in, and my other phone sitting 6 inches away from the Droid 4 has perfect 3G connection. Bleh.

    EDIT: Progress, maybe? I seem to have the "1X" signal now.
    EDIT 2: Not sure if it had to do with the Factory Reset, but 3G just came back. lol
    EDIT 3: Meh, I have no idea what's happening. Gone again. :(
    .
     
  6. sdrawkcab25

    sdrawkcab25 Well-Known Member

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    Don't do *228 on 4g phones, you can really mess things up.

    There was/is a data outage in some areas:
    http://phandroid.com/2012/03/13/verizon-wireless-experienced-brief-data-outage/

    http://www.droid-life.com/2012/03/1...eed&utm_campaign=Feed:+DroidLife+(droid+life)
     
  7. Nucco

    Nucco Well-Known Member This Topic's Starter

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    So I lost data again today, been without it pretty much all day. Been talking to Verizon Support through Twitter (@VZWsupport) and they haven't really helped. Could this be an issue with the phone? They are telling me there are no outages in my area currently. :/
     
  8. RJT185

    RJT185 VIP Member VIP Member

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    4G phones that haven't seen some kind of OTA enhancement or update have been known to "drop" the data connection where 4G is spotty or when the phone's hardware skips a beat on signal acquisition.

    The problem is that, for some unknown reason, it can't handled the 4G-3G-1X transition as gracefully as it should based on which kind of signal frequency is giving it the best shot to a data connection.

    My Droid4 does at home several times a day. Which is frustrating.
     

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