random droid rebooting linked to the gallery app?Support


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  1. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    This is my second droid. The first one had the same problem. Itkeeps randomly rebooting. It was great for weeks.. then "poof" it happened. and it might happen 3 times in one day.. or no trouble for a week....

    Recently I noticed that I THINK most (not sure about all, but definitely most) of the reboots this month have come AFTER I used to the gallery app to look at a picture. I don't have any definitive observations, but I'm strongly suspecting a connection. Does anyone else have something to add to this line of thinking?

    EDIT - updated info below:

    The most likely scenario is that something I can't fathom is causing the gallery app to not play nice when combined with a 3rd party app that is already running in the background. I have listed All the 3rd party apps I have running in the background at bootup (I've had mine reboot immediately after bootup and gallery use)

    lets play a game called "whats running" (according to a taskiller application that I DO NOT have running in the background, only when used). I left out the stock apps.


    • screebl lite
    • shopsavvy
    • voice recorder (home screen widget)
    • weather forcast widgets v2 (widget from the maker of pure calendar)
    • remember the milk (home screen widget)
    • vizBattery (home screen widget)
    • handcent sms [unlikely culprit, had problems before I got this app)
    • google voice

    Maybe if a few other people chime in we can narrow it down to a common culprit....
     

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  2. magnus

    magnus Well-Known Member

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    I would think its more of an external app installed. The Gallery app comes pre-installed and I wouldn't think one of them could cause it.

    I have never had that issue....with the 2.0 or 2.1 ggallery apps
     
  3. knuckledragger

    knuckledragger Well-Known Member

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    I have had mine reboot a couple of times while looking at photos with the gallery app, as well.
     
  4. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    My guess is that the gallery app is the trigger to an incompatibility with some other 3rd party app. Alone, neither causes problems, but running at the same time...... BLAM
     
  5. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    lets play a game called "whats running" (according to a taskiller application that I DO NOT have running in the background, only when used). I left out the stock apps.


    • screebl lite
    • shopsavvy
    • voice recorder (home screen widget)
    • weather forcast widgets v2 (widget from the maker of pure calendar)
    • remember the milk (home screen widget)
    • vizBattery (home screen widget)
    • handcent sms [unlikely culprit, had problems before I got this app)
    • google voice

    Maybe if a few other people chime in we can narrow it down to a culprit....
     
  6. knuckledragger

    knuckledragger Well-Known Member

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    As of right now, I have none of those running. The only one of those I have installed is shopsavvy. I may have been using it earlier in the day the last time mine rebooted but I'm not sure.
     
  7. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    I have shopsavvy running in the background 24/7, even if I dont use it for weeks....
     
  8. knuckledragger

    knuckledragger Well-Known Member

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    I just checked mine again and while I do have shopsavvy installed, it is not running.
     
  9. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    hrm....

    cmon! we can't be the only two people that have noticed this!
     
  10. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    Just did it again this morning. fresh boot of the phone, nothing running, show my sister a picture in the gallery and then put the phone back in my pocket. Few minutes later I hear it reboot......
     
  11. chiefvelo

    chiefvelo Well-Known Member

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    i have google voice and shop savvy (and other) with no reboots what so ever. i had Handcent but it was a little slow to start up for me so i took it off.
    one of the Widgets would be suspect in my book.
     
  12. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    AND THE WINNER IS:

    Screebl Lite !!!

    Just as soon as I uninstalled it, the gallery reboots stopped. I put it back on, rebooting started again. Simple process to create the fail: open the gallery, open the camera pictures folder, select an image, wait for it to load then turn off the phone (with the image up). will reboot within 15 seconds. If not, try again, ALWAYS worked on second try.

    Interesting to note: turning OFF screebl and checking the running processes to confirm that it was indeed stopped DID NOT fix the problem, ONLY uninstalling it caused the reboots to stop...

    EDIT: looks like I was wrong :(
     
  13. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    NOW: anyone care to test it out on their droid and see if they can reproduce my results, or is it a specific combination of the other apps on my phone too?
     
  14. knuckledragger

    knuckledragger Well-Known Member

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    Well, there must be another one that doesn't play nice with the gallery, too, because I don't have screeble installed on mine. Glad you figured yours out, though!
     
  15. spectrrr

    spectrrr Well-Known Member This Topic's Starter

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    BLOODY HELL!

    So.... it wasnt screebl lite. The phone does not consistently do it anymore... but it still does it. I guess it's going to be a hard reset to cure it..........
     
  16. quixand

    quixand Well-Known Member

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    Bump. This is happening to me as well.

    I can repeat it by simply going into the gallery, and closing the gallery. Once I power the screen off into lock mode, the phone reboots.

    Any solution to this?

    Here is what is running on the phone:

    Astrid
    Google Voice
    Gmail
    Advanced Task Killer free

    That's it.

    Running Home ++, the old beautiful widget clock (pre recall).
     
  17. dgibb2000

    dgibb2000 New Member

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    I have this exact problem on my moto droid. I don't have many of the apps listed that you described earlier except for google voice. This is very reproduceable for me. Every time I open the gallery and then either press the lock button or let it lock itself, poof the phone reboots immediatly. It even happens right after a reboot. I've used taskiller to kill all running processes and then it still happens.

    apps installed:
    amazon
    amazon mp3
    andftp
    astro
    bubble
    carrr matey
    cnet scan & shop
    fandango
    fartdroid
    free caddie
    fx camera
    google goggles
    google sky map
    hyperspace
    ilightr
    key ring
    layar
    light racer
    mabilo ringtones
    magic 8-ball
    metal detector
    meteorlite
    mototorch led
    my verizon
    old man herbert sound board
    pandora
    papi missile
    pdanet
    peter griffin sound board
    picsay
    quick uninstall
    raging thunder
    robo defense
    robo defense lite
    schottgunn
    shazam
    slacker
    solitare
    speed
    speed test
    steamy window
    stopwatch
    google talk
    taskiller
    the schwartz saber
    the weather channel
    throttle copter
    tip calculator
    tts service extended
    usless facts
    google voice
    wave blazer lite
    where's my droid
    wifi analyzer
    yelp
     
  18. bambam

    bambam New Member

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    I have the same problem i noticed it after the 2.0.1 update every time i go into the Gallery on my Droid and get out ether the phone will freeze then reboot or you click the lock button and it reboots Motorola just says to get it replaced they were no help. Verizon said the re update the phone but Motorola will not send the update again.:eek:
     
  19. dgibb2000

    dgibb2000 New Member

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    So maybe the next update will include the fix. Whenever that is.
     
  20. bambam

    bambam New Member

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    I hope
     
  21. Headsong

    Headsong Well-Known Member

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    I'd get taskiller off there immediately. ON another board, we've documented that it's the source of a lot of trouble...have no idea if that's it, but it's the usual suspect in so many troubles. Worth a try.
     
  22. madmedic

    madmedic New Member

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    Glad I found this forum....

    I got a Droid the day after they came out.... My original droid would spontaneously re-boot, so I took it back for a replacement.
    The first replacement that came to me by FedEx had a loose screen, so I sent it back.

    Second replacement comes...It looks/feels good, so I set it up, and load my data to it.
    IT RE-BOOTS after viewing a picture in the gallery, and then locking the screen with the power button.

    I took it to the Verizon store, and the clerk transferred all of my data to ANOTHER replacement phone.
    THAT phone re-booted after viewing the gallery, and putting the screen to sleep as well.

    I was told it had to be a software issue, and would likely be corrected when the new software update comes out.

    I went back into my ORIGINAL Droid.... AND NOW IT DOES IT ALSO :mad:

    My original Droid would reboot occasionally, and completely random.
    It NEVER used to do it with the gallery/screen lock, scenario.
     
  23. mustang-gt-2002

    mustang-gt-2002 New Member

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    yes I have the same thing. I go into gallery and the phone restarts. this is my 2nd droid. I cant remamber when it started on the 1st one. but it may have started sometime after 2.0.1 update.

    this is what I have downloaded.

    AK47
    Bubble
    Bubble Burst Pro
    Dock Simulator
    Fishin' 2 Go (Lite)
    Gensoid
    Google Sky Map
    iLightr
    Labyrinth (Lite)
    Mahjong
    Maps
    Metal Detector
    MotoTorch LCD
    Nesoid
    Robotic Guitarist (free)
    Ruger SR9
    SchottGunn
    SNesoid
    Solitaire
    Sword!
    The Schwartz Unsheathed
    The Weather Channel
    Trap!
    Zedge

    if any of them have problems please let me know. Thank You :)

    sounds like 2.1 wont be this week :mad:
     
  24. oscoastierob

    oscoastierob New Member

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    I'm having the same problems with the gallery. Every time i open the gallery app and go into sleep mode my phone reboots on its own. I'm currently running the sholes 2.0.3 rom but had the problem well before flashing the rom. I believe this is a software bug from the 2.0.1 update as I never had this issue with 2.0. The techs at the verizon store were clueless and wrote it off as me having downloaded a corrupt picture which is a load of BS...
     
  25. mhome

    mhome Well-Known Member

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    Have you guys tried moving all your pictures/videos out of your gallery? then maybe taking a few pictures, accessing and then seeing how it goes.

    Also, I second the suggestion of removing task killer, at least until you get a stable system.
     

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