Random TB restarts.Support


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  1. Drew10

    Drew10 New Member

    Have had this phone for about three months and about 3 weeks ago it randomly restarts especially when you are on a call. Please help.

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  2. DILands

    DILands Well-Known Member Contributor


    Hey Drew - Welcome to the forum. Random reboots see to be a somewhat occurance since around Mid May - when there was an OTA Update. Sounds like there's another OTA (hopefully within the next week) that addresses this, and other concerns.
    Drew10 likes this.
  3. Drew10

    Drew10 New Member

    Thanks and I will be looking out for that update
  4. DILands

    DILands Well-Known Member Contributor

    You're not the only one!! :) Trust me!
  5. Nerve

    Nerve Well-Known Member

    I've had mine a week and it didnt do it much until Friday. On Friday it restarted about 9 times throughout the day.

    I went to the store and the dude there said that they had a bulletin that addressed the issue and said that it should be out by the end of the June.
  6. jdk2

    jdk2 Well-Known Member

    You probably should consider the possibility that whatever app you installed prior to the reboots is the culprit behind the reboots. My Verizon and LTE On/Off both caused mine to reboot incessantly. Removing them both solved the problem for me. Of course, YMMV...
  7. bourne

    bourne Member

    I've been fortunate, mine reboots, but hardly ever while it is in use. It usually reboots when I'm not using it (even still, not all that frequently).
    Funderbolt likes this.
  8. Nerve

    Nerve Well-Known Member

    I actually don't think I installed anything around that time. It restarted a lot Friday, but maybe once or twice Saturday and Sunday and then once so far this morning. It's really random, but I wish I could pinpont the issue.
  9. jdk2

    jdk2 Well-Known Member

    Since no one knows what the issue is that causes the reboots, there is just a lot of speculation and guessing going on. Network switching, tower incompatibilities, rogue apps, and the OTA are all suspects but as to a specific cause, we'll likely never know. Hopefully, the next update will solve it once and for all.
  10. AustinTech

    AustinTech Well-Known Member

    My wife's bolt doesn't even restart - it just turns itself off. That really sucks when you try to call her and go straight to VM because her phone is in her purse and she doesn't know that it's turned itself off.
  11. Nerve

    Nerve Well-Known Member

    Yeah, my phone has done that a few times today. It has never happened prior to today. I am seriously starting to get annoyed with it and if there was another phone that I wanted I would gladly return it. Crappy way to start off new service.
  12. I thought I was immune from the restart problem. A month ago I was in a different city and looked down and my TB was rebooting. First time ever. Been back in the same city three more times and it rebooted every time. Otherwise, it works perfectly. Weird.
  13. Funderbolt

    Funderbolt Well-Known Member

    I was originally looking at the Motorola Bionic, but they kept playing with the release date.....this fall I last heard, so I bought the TB.
  14. aileendq

    aileendq Well-Known Member

    Per a VZW exec I was speaking to, the Bionic has been scrapped. :(
  15. jdk2

    jdk2 Well-Known Member

    The first Bionic was scrapped but I wonder if it will turn up under a different name since it was reportedly redesigned.
  16. aileendq

    aileendq Well-Known Member

    I hope so! I like Moto phones.
  17. robrecht

    robrecht Well-Known Member

    Actually, they've kept the Bionic name and given it to the Targa program phone, which was originally rumored to be coming to market around the end of this year. There's been a few rumors about it coming out on July 7th or the 28th but that doesn't seem possible. Some have said it's even gone through a 2nd revision.

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