re-activate thunderbolt FAIL!Support

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  1. famouzstarz

    famouzstarz Well-Known Member

    Ok so im on my 3rd TB replacement so i hopped over to my DX, when i was programming my DX the pre-recorded message said that my sim card would deactivate after 90 if it was not re-activated ( well something like that)

    so i wish to hop back over to my TB of course you cannot do the *228 so i call vzw, now they tell me once you go back to a 3g device you cannot re-activate your 4g phone with the same sim card! what a crock of ISH!

    after 2 csr's and once tech support and one tech from the so called 4g dept they could not re-activate my tb until i get a new sim card! this is bs!

    does anyone know if there is another way to activate it?

  2. xkingofgodzx

    xkingofgodzx Well-Known Member

    Go to your nearest corporate store and ask them for a new sim card. Or have CS send you a new one. Those are your options.
  3. jr313

    jr313 Well-Known Member

    The new sim cards it looks likes ur gna have to purchase a new one if u want ur TB goin
  4. famouzstarz

    famouzstarz Well-Known Member

    just got another replacement sim for $0 :)
  5. ruddogg

    ruddogg Well-Known Member

    me too, I actually got 2 of them... don't ask... $0 for both... 1 was shipped to me, one I got in store. Was charged for neither one of them.

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