Rebooting , freeze ups and 3g signal loss


Issues I am having with my X

Poll closed Sep 13, 2010.
  1. I am having all 3 issues

    29 vote(s)
    26.1%
  2. I have some of the issues not all

    39 vote(s)
    35.1%
  3. I am not having any issues

    43 vote(s)
    38.7%

Last Updated:

  1. esn

    esn Well-Known Member This Topic's Starter

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    I am having all three of these issues with my X and after speaking with Verizon they won't exchange anymore because they say these are known issues with no fixes for them yet. It sounds like Verizon is selling defective devices and not being honest to the customer before they purchase the Droid x. The tech from Verizon told me they became aware of these issues on August 12th 2010. I am tired of buying a smart phone and finding out later it has issues that were known by the carrier!
     

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  2. caball88

    caball88 Member

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    sorry to here about your troubles but a friend of mine has the droid 2 and he is experiencing exactly what you are talking about. i think it's defective hardware that causes the signal to be lossed and then the phone to reboot constantly. i have had the X for just about 1 month now and not once has it rebooted on me, its pretty rock solid. I dont have any task managers installed and I am on the stock 2.1 that came with the phone. the only time i have ever experienced a lockup was with google translate and their text to speech option. but even then eventually just waiting it came back.
     
  3. esn

    esn Well-Known Member This Topic's Starter

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    If you go onto Moto's support website you can see that they are aware of it and hopefully the official 2.2 will fix all three. It is not right for Verizon to continue too sell the X without informing the buyer of these issues first!
     
  4. Vihzel

    Vihzel Destroying Balls Everyday VIP Member

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    I do notice that i sometimes lose the 3g but it always comes back really quickly. Other than that... no issues. Im glad that Motorola is at least saying that they're fixing it. Better than being in the dark.
     
  5. androy

    androy Well-Known Member

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    I lose 3g at least once a day and go into airplane mode to get it back.. I always have at least 3 bars of 3g when it happens.

    I think I had one reboot since launch day, so I dont consider that a problem for me. No freeze ups.
     
  6. bigworm410

    bigworm410 Active Member

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    I lose my 3g data maybe 2 or 3 times a week, glad I am not the only one, although it is always fixed with a reboot.
     
  7. bigworm410

    bigworm410 Active Member

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    Wow, never thought to try switching on/off airplane mode, I always just rebooted, this could save valuable time!
     
  8. ASC

    ASC I'm Shy VIP Member

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    My DX is on order... getting nervous reading about all these problems. But.... Coming from a Storm 1 to a DX "with" these issues is probably still a better phone and experience. lol
     
  9. Vihzel

    Vihzel Destroying Balls Everyday VIP Member

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    Ugh... I can't fathom why Blackberry released the original Storm with all of those issues. It was truly a disaster of a phone. I despised mine because it was incredibly laggy and kept freezing.
     
  10. jcash3

    jcash3 Well-Known Member

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    On my X, 3g is constantly going in and out, but I assumed it was because I am in verizon's extended network. It can get annoying, but it is still better than not having 3g at all
     
  11. jroc

    jroc Well-Known Member

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    I had the 3G issue the first 1-2 days I had the phone. It either went away or the .604 update fixed it.

    Rebooting, nope.

    Freezing up...I think I remember some freeze ups. It was in the middle of doing 3-4 things at the same time and trying to get back to some task fast, trying to hurry and and close an app, etc.
     
  12. jbhumph

    jbhumph Well-Known Member

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    I sometimes lose my 3G signal too....the building I work in has REALLY bad signals inside. A co worker has Verizon and he has the same issue...but the second I step outside it's back to my full bars. Dumb steel buildings....
     
  13. Tim1118

    Tim1118 New Member

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    I got my Droid X on August 17th, and have had quite a few freezes, and a handfull of reboots. I still like the phone a lot, and hope that 2.2 will fix it... HOWEVER, I guess I expected more out of this phone. It was hyped as faster, bigger, better, etc. It does have a lot of great features, but my wifes Incredible was a lot faster than mine until I installed Launcher Pro.
     
  14. ECFfighter7232

    ECFfighter7232 Well-Known Member

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    I was doing atleast 2 battery pulls a day on my storm 1 by the time I got my X. I hated that phone with a passion by the time I switched
     
  15. tmushy

    tmushy Well-Known Member

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    i am losing 3g all the time.
    Reception is very weak on this phone also
     
  16. rollbuddha

    rollbuddha Member

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    I was having trouble with freezes and reboots as well. i took it to the Verizon store and they wiped everything on it (backed up my contacts first though). I haven't had any issues since. Makes me wonder if I downloaded a bad app somewhere.
     
  17. ASC

    ASC I'm Shy VIP Member

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    I totally feel you man, still having to "weather the storm" so to speak, but with an X on order I can see clear skies on the horizon.
     
  18. Clittzen

    Clittzen Well-Known Member

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    I have none of these problems just that my phone has become very slow at times. Also it is giving me problem occasionally not sending my text messages. Besides that I think it had random rebooted once in its life.
     
  19. dequardo

    dequardo Well-Known Member

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    Reception is weak in general and my 3G drops constantly to 1x despite being in a strong signal area. I've seen no notices or posts that either Moto or VZW are even aware of the problem.
     
  20. TheXFactor

    TheXFactor Well-Known Member

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    Its not just moto. My Incredible use to reboot too, for no apparent reason. The replacement Incredible did not have the reboot issue.

    My first X did not reboot in the short time I had it. My replacement X has rebooted once.

    So, it isn't just moto phones that are doing this.
     
  21. Jayme

    Jayme Well-Known Member

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    Mine has just started rebooting. It has done this twice in the last. Both times I was listening to the music. One stock music app, the other time pandora.
     
  22. Go0oSeR

    Go0oSeR New Member

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    I am having the same issues as others. In the last 2 days my phone has completely frozen 4 times. All but one of the freezes have been related to some sort of sms function. The first of the freezes occured when I was playing a game of angry birds, and I recieved an SMS popup alert. The second happened in the middle of using the stock text messaging application for a simple SMS reply. The same with the third freeze. After each of these three freezes, the phone automatically rebooted itself.

    After becoming frustrated with the issues, I factory reset the phone today. Not an hour after my factory reset, while configuring Beautiful Widgets (current version, freshly dl'd from the marketplace.) the phone froze. I then tried using the sleep button to escape the hiccup, after the home and back buttons would not work, but the phone was completely "dead". The phone was completely unresponsive, with a blank screen. I had to perform a battery pull to revive it.

    I have also had a few occasions where my 3g was supposedly working, but I was unable to use data. The 3g icon and signal strength were at the top of the screen, but when I tried to use the browser or marketplace, I received connection errors.

    At this point I am at a bit of a loss. I am beyond my 30 day window of return. I have been extremely meticulous with the care of my phone, and I do not want to get rid of it for a refurb.

    I am really hoping after seeing the number of people with similar issues, that the real issue is with the firmware on the phone. I'm really looking forward to the official Froyo (2.2) update, to see if I will still have these similar issues.

    It is rather disappointing that the many droid X users (including myself) are having issues like this. The X is supposed to be the absolute best phone on the market right now.
     
  23. TheXFactor

    TheXFactor Well-Known Member

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    I have not had one problem with my X so far, knock on wood. No freezes, no reboots, no 3G signal loss, nothing. I feel for you guys having problems. I suspect that moto is feeling the pressure about these issues. You all should post over at the moto forums and turn the heat up a few notches.
     
  24. vetvipe

    vetvipe Well-Known Member

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    I've had the 3g signal issue a lot recently. Its getting kind of annoying turning airplane mode on and off 3-4 times a day.
     
  25. esn

    esn Well-Known Member This Topic's Starter

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    Verizon has promised me that the patches for these issues are in the 2.2 update that why it is late being released.
     

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