Receiving MMS messagesSupport


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  1. shaunyjames

    shaunyjames Member

    Hi Guys,

    I have searched high and low yet cant seem to find anything on this.

    Basically I received a picture from a friend and in the string of messages it says message size, expires, then a box to download - when I hit download either nothing happens atall or I get this message:

    Message not downloaded - review message and try again.

    I have tried with wifi on only, data network only and both on to no avail :(

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  2. NFG

    NFG New Member

    I have exactly the same problem. I receive an MMS with a DOWNLOAD button, press it, and nothing ever happens. One time out of three I actually downloaded the image (206kB, much larger than the two failed ones which were <60kB).

    I cannot send MMS at all. If i'm on WiFi, it just spins and nothing happens. If I'm on 3G, the 3G logo disappears ~5 seconds after pressing SEND, comes back 30s later, but the message is never sent.
  3. ironass

    ironass Well-Known Member

    You both do not seem to have the correct APN settings to allow MMS sending and receiving I'm afraid.

    *These can be obtained from your service providers (or their websites) and are different for each one.

    APN settings are here on the phone...

    Settings > Wireless & network >Mobile networks > Access Point Names


    * be advised... my own service provider got the settings wrong several times.
  4. Waleedq8

    Waleedq8 Member

    I checked that I have the right APN setting from my network provider, but what is really frustrates me is that my friend who has SGS2 with the same company is sending and receiving MMS, we both compared the APN setting and found no difference! :confused:

    I'm on wifi by the way. . . Any thoughts?

    Thanks,
  5. halfman21

    halfman21 New Member

    I have the exact same problem on AT&T, I have tried different apn settings that other have mentioned worked for them. I have also tried sending mms without () in the contacts number and from the gallery or different messaging apps to no avail. Others have mentioned that the sending could be do to some kind of compression issue with the stock messaging app, but nothing works for me.
  6. shruby

    shruby New Member

    I also have the same problem.. but from time to time it will work. Not sure why it does that.. Its very frustrating.

    I'm able to send no problem, but when receiving.. sometimes I will get that download box, and sometimes i actually see the MMS. Apparently some people are saying to turn off Wifi and then try downloading the image on the 3g network only, but even that didn't work.. but sometimes when I'm on wifi it works as well.

    Any other suggestions that might fix this problem?
  7. eirikdh

    eirikdh Well-Known Member

    Maybe stupid tip, but hold down the power bottom. Check that Data network mode is enabled. I
  8. ivanck

    ivanck Member

  9. DaveSyd

    DaveSyd Well-Known Member

    I would be calling your carrier. Not sure which location you are in - but generally the carriers are quite helpful because it's in their interests to use more data intensive traffic, eventually it translates to bottom line.

    Here in Aus the carrier will either over the phone or on a web site - send you setup information via SMS. You click on the line in the SMS agree to load the file and it creates the right APN setup entry. You should have to do this only once, as it retains these settings after a factory reset. When I got the phone, it took literally less than 5 min to get the details and install from the carrier?

    Hope this works in your location?
    D
  10. iynCognito

    iynCognito Well-Known Member


    Some carriers have a separate apn for mms and for internet. this should let you use mms without other internet data. You can always test if your mms works by sending one to yourself.
  11. ironass

    ironass Well-Known Member

    If you go into look at your current APN, using Edit access point, and you have settings in the following for MMS...

    MMSC
    MMS proxy
    MMS port
    MCC
    MNC
    Authentication type (either/or both...PAP/CHAP)
    APN type should have... internet + mms

    If not then you will need to get a seperate MMS APN from your service provider.
  12. zeroatom

    zeroatom New Member

    1. Go into your message App
    Press menu button and click on Settings
    3. Turn off Auto-Retrieve
    4. Go back into any unfinished text message downloads and press Download

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