receiving picture messages- backflipSupport


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  1. mgrace

    mgrace New Member This Topic's Starter

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    i have a new motorola backflip, just activated a few days ago, everything works great except when someone send me a pic message i dont get it... it doesnt even send a noticing saying there was an attempt. i can send them out no problem. i thought maybe it was the other persons phone, but i had several others try to send me something but still... nothing!!

    anyone else have this problem or know why it might be doing this?
     

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  2. marvin02

    marvin02 Well-Known Member

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    Have you sent yourself a picture to test it?

    Usually problems sending MMS messages are problems on the AT&T end (call and have them check that your account is set up properly in their system) or to file size (file too large).
     
  3. sqeegiex

    sqeegiex New Member

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    I've been having the same issue for almost a month now. I called and called and called and troubleshooted to no avail. Well I'm now having to wait on a replacement refurb phone from them. Its a carrier/manufacturer software issue. So let them know that another AT&T user was having the same problem and to have them replace the phone or get a different phone. Its not worth the hassle at the moment. I've done everything possible to troubleshoot it including restoring it to the factory settings. But yes you're not the only one having this issue. If I put my sim into one of my other phones I can receive the messages just fine. Its the software on the backflip that's hindering it... Leave it to At&t to stick it to the customers again.
     
  4. sqeegiex

    sqeegiex New Member

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    I spoke with someone and after the third replacement and seeing whether and troubleshooting. I finally got them to send something to a higher power to get some stuff done about the problem with the backflip. I'll keep people posted on whats going on.
     
  5. tenio

    tenio New Member

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    YES I have the same problem!

    I cannot receive text messages from Verizon, but they can get messages from me.

    I can receive messages from the Iphone and I can send messages to the iphone on ATT.
     

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