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Recovery / last rites for phone with broken screenSupport


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  1. street spirit

    street spirit New Member This Topic's Starter

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    I (or one of my friends) must have dropped my S2 last night. At first I thought the OS or video driver had crashed, because there were weird lines on the display, so I rebooted it by taking out and re-inserting the battery. Then it became apparent that the screen was physically damaged: there are scratches on the glass, and I can't see anything below the upper third of the display. The phone is also not responding to touch input in that area. As far as I can tell, the rest of the phone is still working.

    I've come to depend on this device more than I had realized, so I've ordered a replacement which I'm going to pick up first thing on Monday. What I need to do now is make one last sync/backup with Kies, and then wipe the data before I send it in for repairs (I hope it can be repaired). The problem is that I don't know how to do these things when I can't use most of the phone's display. Right now, I can't even get past the screen where I'm supposed to enter the PIN for my SIM card.

    TIA for any helpful advice!


    (EDIT: I've also set an unlock pattern. This will probably get in the way when I try to sync, backkup, or wipe the data)
     

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  2. street spirit

    street spirit New Member This Topic's Starter

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    anybody?
     
  3. naith_kk

    naith_kk Well-Known Member

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    Havent encountered a drop and salvage yet... but after searching on your issue on the forums... there was this reply with a similar problem on a HTC handset:

    ... and from what I see, that does logically seem to be the only thing you can really do... considering the restrictions you have with your phone.

    Do practise with your replacement phone - to have a scheduled backup plan every weekend... with backup specific apps like Titanium Backup.
     
  4. street spirit

    street spirit New Member This Topic's Starter

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    Actually, there is a way to wipe the data off the device without ever looking at the screen:

    1. boot into recovery mode by pressing VolUp+Power+Home
    2. hold the buttons for about 10-15 seconds
    3. release the buttons
    4. press VolDown twice
    5. press Home
    6. press VolDown 7 times
    7. press Home
    8. wait a little (long enough for a wipe/reset)
    9. reboot (or replace battery)

    I can't be sure if it really worked, because I still can't see anything, and connecting the device via USB still doesn't work (maybe more than the display was broken?), but after the second reboot I heard the power-on jingle. I had previously disabled this sound, so I take that as an indication that the factory reset / wipe was successful. I'll know more when I get it back from the local Samsung service partner.

    For the record, here are the recovery menu screens I was navigating blindly:

    Code (Text):
    1. Android system recovery <3e>
    2.  
    3. Enter: OK Key, Select : Vol UP / Vol Down
    4. > reboot system now       [I](ed: this is initially highlighted)[/I]
    5. > apply update from sdcard
    6. > wipe data/factory reset
    7. > wipe cache partition
    down, down, home gets you to the confirmation screen:

    Code (Text):
    1. Android system recovery <3e>
    2.  
    3. Confirm wipe of all user data?
    4.   THIS CAN NOT BE UNDONE.
    5.  
    6. > No          [I](ed: initial selection)[/I]
    7. > No
    8. > No
    9. > No
    10. > No
    11. > No
    12. > No
    13. > Yes -- delete all user data
    14. > No
    15. > No
    16. > No
    7x down, home, and hope for the best.

    Maybe this information is useful for some other unlucky S2 owner in the future.
     
  5. Metsecman

    Metsecman New Member

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    No need to lose or your data. Look up How-to-Geek remote control android on google. I did and was able to see my broken android's screen perfectly on the pc monitor.
     
  6. 1981

    1981 Well-Known Member

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    Hi,
    These 9steps u mentioned, to do the wipe. Is it equal to doing a factory reset? All the settings back to the default? And all info on phone erased? Thank you.
     

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