Refurbished models?Support


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  1. 3vodroid

    3vodroid Well-Known Member

    Hey guys just have a question to anyone who recently got their phone replaced. Did they start giving out refurbs yet? I had mine replaced about a month ago and got lucky enough to receive a new device bc refurbs weren't yet available. I have a friend who wants to get his replaced but hasn't gone to the store yet and I'm curious if he will get lucky like I did. Thanks

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  2. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    You might be better off getting a refurbished one rather than a brand new one. At least you know the refurbished has had the problems replaced.

    Only issue could be gaining s-off if he is interested in that
    PattiCakeUS and 3vodroid like this.
  3. 3vodroid

    3vodroid Well-Known Member

    He's definitely not interested in rooting.. He's got a bad taste in his mouth from the 3vo..He was on his 3rd refurb all with defects out of the box which was why he moved up to the ltevo.. I was on my 3rd refurb 3vo as well lol but for me 3rd time was a charm
    Rxpert83 likes this.
  4. NanoVirus

    NanoVirus Active Member

    I got a replacement yesterday, it was a certified sprint phone aka refurb.
    PattiCakeUS, 3vodroid and Rxpert83 like this.
  5. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Isn't there a clause that says if you get 2 bad replacements you get a new device?
  6. 3vodroid

    3vodroid Well-Known Member

    Thank you for your input I guess that answers my question.. How is it so far?





    I did hear that and I think that's how my friend ended up with the 3vo bc of an issue with refurbished og evos.. But I dont know for sure.. I'm not an argumentative person.. He on the other hand loves to go to the sprint store and argue. Lol
  7. Mr. Ed

    Mr. Ed Well-Known Member

    Within 6 months after two there are "options" that include new. Our goal is for ya to have a working phone.

    There is only one way to tell an EVO is a refurb....can the friend mentioned above verify by giving the steps to do so

    (with screenshot will be even better)
    PattiCakeUS and Rxpert83 like this.
  8. evotitans

    evotitans Well-Known Member

    My 2nd LTEvo is a refurb, as the Sprint store confirmed it today. Kinda pissed since the other store told me it would be a brand new one....one made after the "Customs shipment".
  9. 3vodroid

    3vodroid Well-Known Member

    If you go to your dialer and enter ##786# it will bring up a list and included is " refurbished status" it will either say no.. Or have a date
  10. Mr. Ed

    Mr. Ed Well-Known Member

    This is the ONLY way to tell.

    I have been waiting on some to come in to check but they get swapped out while I am gone
  11. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Thanks for the confirmation Mr. Ed
    3vodroid and marctronixx like this.
  12. 3vodroid

    3vodroid Well-Known Member

    Awesome thank you
  13. So I had to exchange my EVO LTE today, and using that code, the new phone says "No" under Reconditioned Status. Does that mean someone probably returned this phone during the trial period with no problems, or is it a brand new phone? All the life timers show 0 minutes or kilobytes.
  14. 3vodroid

    3vodroid Well-Known Member

    I would say it should be a brand new phone.. I don't think they would sell a used phone as new.. But who knows. Lol
  15. PattiCakeUS

    PattiCakeUS Well-Known Member

    Mine also says No on the phone I got a few days ago when my phone was swapped at my local Sprint store. From the above post I interpret a No to mean it's a new phone and if there was a date that would mean it was a reconditioned phone?

    It doesn't really matter to me either way, as long as it's physically in good shape and it functions the way it should :p
    dustwun77 and 3vodroid like this.
  16. Mr. Ed

    Mr. Ed Well-Known Member

    Exactly...and what I expected.

    Like I said, just because a phone comes from the center in a replacement box does not mean it is refurb :D


    Thanks guys for chiming in!

    I actually have to ut mine in for a defective camera :(
    NashvilleFlyer likes this.
  17. It was in a replacement box, not brand new box. They said it could be refurbished when I got it.
  18. 3vodroid

    3vodroid Well-Known Member

    Well as Mr ed said... That the one sure fire way to know if you have a refurb or not.. Looks like you got lucky! :thumbup:
    Mr. Ed likes this.
  19. CyreneK

    CyreneK Well-Known Member

    For some reason this does not work on my phone. I get a message stating the code is incorrect. Could this be because I am not using the stock dialer?
  20. Mr. Ed

    Mr. Ed Well-Known Member

    Possibly
  21. kct1975

    kct1975 Well-Known Member

    That is cool! Just used it to check my phone status!

    Even though I am the sole owner of my OG EVO, it shows the activation date, and lifetime usage.
    3vodroid likes this.
  22. NanoVirus

    NanoVirus Active Member

    When I checked my phone out, it appeared to be a new phone. The activation date and reconditioned status showed no or didn't have a date. Only reason I knew it was a refurb was that the screen was not flush with the phone. I sent it back due to that and it was exhibiting the same problems as my original.
  23. Mr. Ed

    Mr. Ed Well-Known Member

    I wouldn't say that meant it was a refurb. The screen issue has been documented on brand new phones and as for having the same issues as your original.. your original had issues out of the box, why would another new one not be subject to having issues lol

    Hope the newest replacement is better!
    3vodroid likes this.
  24. CyreneK

    CyreneK Well-Known Member

  25. eXplicit

    eXplicit Member

    Ordered a phone replacement through Asurion yesterday, should be here tomorrow. I'm hoping it's not a refurbished phone because the phone is still new. And considering I paid a deductible (which was only $100). I don't know. I usually get refurbished phones when I call and get a replacement for manufacturer defects. This is the first time I've ever had to get a replacement for dropping my phone, so I guess I'll just keep quiet with whatever I get, but still hoping for a NEW one.

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