1. In regards to recently combined carrier specific root forums, if your device forum was affected, please see this poll/thread!

Removing Root?


  1. Deathstar

    Deathstar Member

    Will I be able to factory reset my phone or what? I'm looking for step by step instruction on how to unroot my phone and get it back to it's stock rom. I am going to return my phone to bestbuy tomorrow and I'm not sure whether or not they'll take it rooted/with a custom ROM on there.


    Thanks!

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  2. iowabowtech

    iowabowtech root@android:/ #

    Deathstar likes this.
  3. Deathstar

    Deathstar Member

    Is the RUU download link down? Everytime I click it I get some error message.
  4. iowabowtech

    iowabowtech root@android:/ #

    I see what you mean. Well, you can give this a shot:

    FileFactory Folder View - Shooter

    I kind of assumed Sprint by the way. If not, there's intl variants there too. But if you're Sprint, it's the 3rd one from the top. You may have to try multiple times to get a download slot and best bet is this time of night. The downloads are slow, just warning you. I got a slot and have it downloading right now as a safety net. IF my connection holds up, I'll upload to Dropbox as a last ditch effort. Don't count on it though, do your best to get it, my ISP has sucked lately.

    btw, that page is courtesy of xda member Football. A great source for HTC Ruu's for years.
  5. iowabowtech

    iowabowtech root@android:/ #

    Did you have any luck?
  6. Deathstar

    Deathstar Member

    No, no luck! I need to return it sometime today too.

    By the way what do you mean by you assumed sprint? If you're talking about the branding I have a vm branded.
  7. iowabowtech

    iowabowtech root@android:/ #

    Yeah that's right. It had both Sprint and VM references in the filename. I wasn't sure since I don't run this device. Anyway, I was able to get it downloaded thru the night (wow it was slow) and then uploaded to Dropbox. Hope I got to you in time:

    http://db.tt/bbdlLrF9
    Deathstar likes this.
  8. Deathstar

    Deathstar Member

    Alright, so I'm currently downloading the RUU. Thing is, I can't seem to get my phone into Hboot mode. I plug my phone into the computer via USB, I power it off, then I hold the power on and volume button and the phone just starts up like normal.
  9. iowabowtech

    iowabowtech root@android:/ #

    You don't have to be in hboot. The .exe is run on a Windows PC while the phone is in charge only mode, usb debugging on and phone hooked to pc via usb cable.
  10. Deathstar

    Deathstar Member

    So I don't have to use SDK or run it in hboot? All I have to do is run that program? In the tutorial you linked me too it tells me to start off by getting the phone into hboot mode. I skipped that step like you said, but when I type in the lock in fastboot command it tells me that it is waiting for my device to be connected to the computer. I have HTC Sync downloaded and it isn't recognizing my device either.
  11. iowabowtech

    iowabowtech root@android:/ #

    Yeah, you're just using the "Run the RUU" step of those instructs only. It does reference being in fastboot USB in hboot but that's just an alternate way of doing it and comes in handy if you're phone is soft bricked at the time. Since your phone is alive and well, you can go the old tried and true route of just running the RUU while the phone is normally booted in charge only mode.

    Yeah recognition is always the PIA about this. Since you got HTC sync, it comes packaged with the drivers for usb recognition. Look on the pc at add/remove programs and see if there is a separate little driver package. If so, remove the main HTC sync program. You don't need it and it could potentially interfere with the RUU. Then, with the phone still hooked up to the PC (charge only and usb debugging enabled), reboot the pc. When the pc reboots, it should recognized the plugged in device and apply the drivers automatically.

    If that doesn't work, we can try to force the driver update in device manager next.
  12. Prey521

    Prey521 Well-Known Member

    They won't even check for root or a custom ROM. I've returned previous rooted/ROM'd phone to various Best Buy's and they never check for that.
    Deathstar likes this.
  13. koopakid08

    koopakid08 Well-Known Member

    Better to factory restore anyway so no one steals your personal data. Also they can refuse to refund your money if they find it is rooted and romed. Better safe than sorry.
  14. Deathstar

    Deathstar Member

    I followed the instructions on the RUU and it just showed a screen on my phone saying HTC the whole time. Then it told me that the operation failed and I should follow certain steps to unroot the device. After my first failed attempt I stopped because I was scared my phone could be bricked. I can actually return this device tomorrow so any more help would be fantastic.

    Also, when I'm returning this phone, under the circumstance that I can't unroot it. Do you think if I flashed the odex rom and then just returned it like that they would take it? I mean the only way they could tell is if they saw super user, right?
  15. iowabowtech

    iowabowtech root@android:/ #

    I forgot that HTC dev is in play these days. I wonder if you need to relock before it'll work? Not sure, I haven't had much experience with the newer HTC's since that option was introduced. It may add some new wrinkles to the process.
  16. koopakid08

    koopakid08 Well-Known Member

    You should really follow the guide http://androidforums.com/showthread.php?t=561781

    You need to relock your bootloader before the RUU will work.

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