replacement eris for silent phone issueGeneral


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  1. 0wrx2

    0wrx2 Well-Known Member This Topic's Starter

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    i am going to try taking my eris in to get it exchanged because of the silent phone problem. i am on leak 3. i have some questions first though...

    will i even be able to have a legitimate complaint if im on a leaked version?
    will a new eris come with 2.1 or 1.5?
    if the new eris has 2.1 what are the chances of this happening again?

    i cant stand having to reboot to use my phone as a phone.
     

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  2. korben dallas

    korben dallas Well-Known Member

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    I have a replacement coming in the mail for that reason.
     
  3. abn75

    abn75 Well-Known Member

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    Legit complaint? No, you choose to install a leaked OS instead of the one verizon has, that voids the warranty and any claim you may make against them. Can it be done? Sure, as long as they dont check too deeply into it.
    2.1 or 1.5? I would assume 1.5 since I doubt they have upgraded the phones they currently have in stock.
    Can it happen again on 2.1? Im sure it can, I believe I have seen people complaining of this in the OTA
     
  4. 0wrx2

    0wrx2 Well-Known Member This Topic's Starter

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    so you were running one of the leaks?
     
  5. thenestor

    thenestor Well-Known Member

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    1. If you're on "leak v3," they won't know you're on a leak; it looks to them like you got the OTA. Just don't say "it's been doing this for a month" or anything.

    2. The new Eris will most likely come with 1.5, and it will eventually prompt you to install 2.1 OTA (or you can do it manually).

    3. When the new Eris has 2.1, it might happen again if your replacement phone is another of the "unlucky" phones. No one has identified the difference between phones that do and don't get the bug.

    Be sure to do a factory reset *before* you bring it in to the store, because otherwise they're going to suggest that. And if you can bring it in silent, that would be excellent, but I doubt you'll be able to trigger the bug on demand.
     
  6. thenestor

    thenestor Well-Known Member

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    I don't want to start a big argument, but in my opinion it IS a legitimate complaint because the "leaked OS" we installed was in fact the official, final OS signed by Verizon and HTC. If you brought it in with an older leak, sure, that's a problem. But once you upgraded to "leak v3," you reinstated your warranty.
     
  7. 0wrx2

    0wrx2 Well-Known Member This Topic's Starter

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    i know its not "legit" per say... but since its pretty much known now that the issue does not stem from the software (ota or leak) but rather a hardware issue. so with that being said, if verizon knows this then the OS version should be irrelevant. at least thats how i see it.
     
  8. orcsbane13

    orcsbane13 Well-Known Member

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    Yes you have a legit complaint because v3 is the same as the ota. People on the OTA are complaining about the silent issue as well. It is possible it can happen again, I think it is hardware related that 2.1 brings out in the open. I've never had it happen on any of the leaked versions but others have. I'll let you know what the replacement comes with, I have one coming in today. My trackball got screwed up somehow and now is always going to the left or right. Makes the phone almost unusable lol. Once I get my replacement phone in tho I'll let ya know which it comes loaded with.
     
  9. abn75

    abn75 Well-Known Member

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    No, the leaked version was not in fact the official version, there are differences, not the least of which is the hboot version. If it was the official version, as released from verizon, then every thing would be exactly the same in both. But they are not. Therefore, the leak is not the official OTA that was released, hence still voiding the warranty
     
  10. 0wrx2

    0wrx2 Well-Known Member This Topic's Starter

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    i like this. thanks for the input!
     
  11. 0wrx2

    0wrx2 Well-Known Member This Topic's Starter

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    is this something they will look into if i were to take it in and play dumb about the whole thing?
     
  12. abn75

    abn75 Well-Known Member

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    Unless you got someone really into the tech part of it, I would seriously doubt it.
     
  13. thenestor

    thenestor Well-Known Member

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    If you're really concerned about it, wait until they finally release the RUU on PCDphones. The RUU always includes HBOOT, and it's likely that it will be the new version (1.49) of HBOOT. At that point they'll be completely identical.
     
  14. AwesomeIT

    AwesomeIT Well-Known Member

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    The leaked versions are signed versions from VZW. They are legit versions of the OS. One of the leaks was leaked by a VZW employee. No VZW employee would check the hboot version. The hboot version doesn't matter when operating the phone, either. The OTA and v3 leak are the same. The checksums prove it beyond any argument anybody can make. It's the very reason that people with the leak are not getting the OTA update. As far as VZW is concerned, the people with the v3 leak already have the OTA.

    It's a legit issue and if taken to VZW will be considered one, because they won't be able to distinguish between a phone with the OTA and one with the leak v3.
     
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  15. doo567

    doo567 Active Member

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    I have leak v3 and sent an email to Verizon stating I have the new 2.1 software and I am having the silent call issue. I wanted to see what they said. To my surprise they said no we don't show your phone has received the official 2.1 update yet?? Great! I don't know if they will give me trouble if I pursue the issue.
     
  16. orcsbane13

    orcsbane13 Well-Known Member

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    Yup, the phone comes preloaded with 1.5 with the notification of a system update.
     
  17. boleap

    boleap Member

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    I have a replacement coming tomorrow for the silent call problem. They asked no questions when I said I was on 2.1 (and I'm on leak v3), and said they'd go ahead and get me a replacement sent out asap. I was very happy with the service. I just hope I don't get another problem phone, as this is my second replacement (first one due to overheated battery that almost caught my pants on fire!).
     
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  18. thenestor

    thenestor Well-Known Member

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    Call again and talk to a different rep. If they say, "we don't show your phone has received the official 2.1 update yet," tell them their system is wrong.
     
  19. bjanow

    bjanow Well-Known Member

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    BS! There is no way they can tell. I would have called his bluff.
     
  20. deathratlehead

    deathratlehead Well-Known Member

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    Regardless of whether you're on a leak or not, the silent call issue is still happening on the OTA. My wife would not let me install any of the leaks for fear of receiving the silent call issue....but now that she has received the OTA, guess what??? She got the silent call bug!

    I took mine in and got a replacement, but I think it has a blown speaker. When I call *228 the ear piece crackles horribly.
     
  21. AwesomeIT

    AwesomeIT Well-Known Member

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    It's definitely a tricky issue. I had no problems with calls until leak v2, and I got the silent call issue. Since v3 I've no longer had it. The only issue I see is that it takes forever to dump the memory after ending a call.
     

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