after having this phone for only 4 mths i'm getting a replacement through the lg warranty. my phone will not do the software upgrade, was with rogers tech support twice live chat where the take over your screen to watch what is going on. i even tried the software upgrade on another pc same thing so really looking like a device problem.also getting the freezing issues black screen at times. so here's hoping i'm getting a more stable phone and not another lemon. .