Replacement Screen Question


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  1. rivercat123

    rivercat123 Well-Known Member This Topic's Starter

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    I discovered a dead pixel on my screen so I took it to the sprint store that had a repair facility. No questions asked they replaced it at no charge. The part they replaced was the entire top layer of the phone which included the bezel and the control buttons at the bottom. On the original the round plastic bezel around the trackball was chrome color, but on the replacement the bezel is black. No big deal, in fact it looks better in black since I have a black gel case. Is it normal for HTC to supply Sprint with replacement parts that are different than the original? Did any Hero's come with the bezel in black as original?
     

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  2. alanzer

    alanzer Well-Known Member

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    Well, my Hero is new and has the chrome one... I am was not aware they came in any other color.
     
  3. rivercat123

    rivercat123 Well-Known Member This Topic's Starter

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    Here is a photo.
     

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  4. JB in AZ

    JB in AZ VIP Member VIP Member

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    I wonder if the chrome ring is a small part that sits on top of the black plastic. Does your track ball seem loose or wobbly? Maybe they left it out by mistake? Maybe someone who has used the DIY disassembly posted here in a different thread and has seen this phone apart can comment?
     
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  5. rivercat123

    rivercat123 Well-Known Member This Topic's Starter

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    I went back to the Sprint store and showed the phone to the manager and asked him how his tech could replace a faceplate and not be able to see it was missing the chrome bezel. He didn't argue with me so he admitted the bezel was in fact missing. I asked him if his tech could miss something so obvious how could I be sure the rest of the faceplate installation was done correctly. I told him I would be a satisfied customer only if he gave me a new in box replacement. He said no problem and gave me the new replacement. Thanks JB for the help.
     
  6. bizarrogreg

    bizarrogreg Well-Known Member

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    Speaking as someone who repairs these for a living, the bezel falls out pretty easy. That being said, the bezel falling out is also pretty easy to notice. Attention to detail is becoming far less important too often, and I hope this didn't happen at the store I work at :p
     
  7. JB in AZ

    JB in AZ VIP Member VIP Member

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    You're welcome, and glad it worked out for you!
     

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