I ordered my X online so I got it delivered to me last Friday. I immediately noticed that the camera wasn't working properly (possible hardware malfunction) so I called VZW customer/tech support. They ran through a few fixes none of which worked, and then sent me out a new phone. The replacement phone will be arriving tomorrow. Does anyone knowledge able about verizon smartphones know if it is likely I will get a refurb or brand new phone back? I have always had pretty basic phones and nothing has gone wrong enoguh to send in a phone for replacement so I have know clue what Verizon protocol is for tihs sort of thing. Since they shipped it out so soon after the official release date I can't imagine they would actually have a supply of refurbs yet, so I'm hopeful that it will simply be a new unit. Thanks guys!