So, my girlfriend is on her 3rd Moment. Each one has had a different problem, charger, mic, radio, etc. Once again, the phone is having issues and now it has to go back to the tech. I talked to Sprint and told them of this and they said it's possible to get a new phone of a comparable level (samsung transform, she did). However, she said it was up to the technicians' discretion.
Is there any rule/policy that I can mention that will get them to replace with a newer model? I know if they replace the phone, it will just be with another refurbished unit and we all know how bad these phones suck.
Is there any rule/policy that I can mention that will get them to replace with a newer model? I know if they replace the phone, it will just be with another refurbished unit and we all know how bad these phones suck.