Reporting bugs to HTC


Last Updated:

  1. mattrich

    mattrich Member This Topic's Starter

    Joined:
    Apr 10, 2010
    Messages:
    7
    Likes Received:
    0
    Can anyone tell me where/how we should be reporting bugs/problems or improvements to HTC?

    If I'm being dumb, sorry. But I've had a look on htc.com and this forum and can't seem to find out.

    I'm thinking that the more reports they get on an issue the more likely they are to fix it (in theory anyway!)
     

    Advertisement
  2. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,419
    Likes Received:
    172
    Use the email form under customer service
     
    mattrich likes this.
  3. mpw

    mpw Well-Known Member

    Joined:
    Jan 1, 2010
    Messages:
    1,143
    Likes Received:
    130
    Nice theory, but I don't think hTC give a damn.

    I emailed them about one thing, and got a stock reply from a customer service rep' who clearly did not know WTF he was trying to talk about. As part of the stock reply they ask for feedback on their answer; so I let them know the answer they gave me wasn't correct; and I got a shitty email fired back saying they couldn't be expected to be able to give the right information out as they were only customer service reps'!?!
     
  4. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,419
    Likes Received:
    172
    Send that email by post to their UK address
     
  5. mattrich

    mattrich Member This Topic's Starter

    Joined:
    Apr 10, 2010
    Messages:
    7
    Likes Received:
    0
    Ha ha! Classic!
    Actually if they are just some paid punters sitting at a computer screen with a standard algorithm of responses then they may have a point. If however HTC actually aim to provide some proper tech support then it's not great is it.

    Doesn't do much but encourage cynicism then does it!
     
  6. mattrich

    mattrich Member This Topic's Starter

    Joined:
    Apr 10, 2010
    Messages:
    7
    Likes Received:
    0
    Just noticed also on their support page:

    "Your opinions matter! Take a quick poll that helps us help you."

    and

    "Customer Service Excellence Survey: click here to get started"

    I'd be filling those babies out if I got that response from them.
     
  7. tef89

    tef89 Well-Known Member

    Joined:
    May 26, 2010
    Messages:
    297
    Likes Received:
    24
    I've reported a couple of faults through the ticket system, got fairly stock replies, then filled in the survey with my 'thoughts' - this just generates a phone call asking for further feedback. After you've taken the time to explain it all again and why you're not happy you get, wait for it, another stock reply saying pretty much, 'Oh well, sorry but there's nothing we can do'.
     

Share This Page

Loading...