Help [RESOLVED] Cannot sign in to Google Talk or access the Play Store

[Ekim Gram]

Hi all,

I've had my Nexus 10 for just under a month now with no problems aside from the occasional random reboot. A few days ago I noticed I was no longer signed into Google Talk and I'm currently unable to do so. Additionally, the Play Store stopped loading for me - it gets perpetually stuck on the "Loading..." screen.

If I check under Settings -> Accounts -> Google I see my gmail account with a red circle and underneath saying "Sync error". If I tap it I notice that Google Photos and Google Play Books continually say "Syncing now..." and Google Play Music and Sound Search for Google Play have the sync symbol with an exclamation mark on it with a note at the bottom of the screen saying "Sync is currently experiencing problems. It will be back shortly."

I've yet to try a factory reset - even though I've read about them I'm not sure what precautions to take if I were to do it to preserve my app/game data.

Thanks in advance!

 

[Atma]

Hi Ekim :wavey:

Try going to settings > applications > all, look for Google Services Framework and clear data and cache, reboot and see if that helps.

 

[Ekim Gram]

Unfortunately that did not work.

 

[Atma]

Only other ideas I have is clearing data and cache in each app. If that doesn't work then a factory reset. There are apps to back up your apps but to save apps and data you would need to be rooted and use Titanium Backup or some other rooted backup app.

You might even give Google a call and see if they another option for the sync issue.

 

[Atma]

I just saw this app that says it will backup data also and root isn't required.

Carbon App Sync and Backup

 

[Ekim Gram]

It was only really one game that I needed to back up (CrossMe Premium) which I figured how to sync with my cell phone so no worries there. Doing a factory reset now...

 

[Ekim Gram]

Well, I am now able to once again access the Play Store and I'm getting no sync errors as I was before but I am still unable to sign-in to Google Talk.

 

[Atma]

Maybe try turning sync off and back on again.

 

[Ekim Gram]

Nope. When I do open Google Talk there is an error saying "Connection interrupted - status updates temporarily unavailable."

 

[Ekim Gram]

Aaaand we're back in business. I'm not quite sure what fixed it but yay!

 

[Atma]

Aaaand we're back in business. I'm not quite sure what fixed it but yay!

Glad its working for you now.