[Resolved] Phone has just died suddenly (reset procedure inside)Support

Last Updated:

  1. Wilkas

    Wilkas Well-Known Member

    Can't understand it, was fine earlier on and took it upstairs and realised nothing was happening when I pushed the power button.. plugged the charger in and nothing, not even the red light. Anybody else had this happen?

    RIP One, we had some good times :D

  2. clsA

    clsA Well-Known Member

    did you try a hard reset - Hold down on power and volume down for about 15 - 30 seconds. Did you run the battery to Zero ? if so put on charge for about 5 hrs and then do the hard reset
    KOLIO and Wilkas like this.
  3. Wilkas

    Wilkas Well-Known Member

    Just done it and got a boot screen, pressed factory reset and it has came back on.. just started registering the charger was in. Wonder what caused that!!

    Thanks so much mate, problem solved!
    KOLIO likes this.
  4. LoyalServant

    LoyalServant Well-Known Member

    My old Rezound did this to me a few times.
    Best way I saw it explained is that it went into some kind of mode where it would be in fastboot with the screen off.
    So it won't charge and it won't boot...

    My Rezound had an associated flash of the charge indicator when it was doing this - not the same flash that it does when it's completely dead.

    I haven't seen any of my other HTC phones get into this mode.. unless the One does it too?
  5. Wilkas

    Wilkas Well-Known Member

    Don't know what it was, phone wasn't out of juice.. little light didn't respond when the charger was in or flash when I held in the power button... Honestly thought it was goosed.
  6. KOLIO

    KOLIO Guides Guide

    Do you usually have the FASTBOOT option enabled in SETTINGS > POWER > FASTBOOT?

    Just curious, as there have been some who recommend against using the FASTBOOT option, stating that the negative effects outweigh any benefit.

    THX! :)
    marctronixx likes this.
  7. Wilkas

    Wilkas Well-Known Member

    As far as I know it wasn't selected Kolio as it doesn't seem to be selected by default and I never changed anything, I don't even use the power saver as haven't needed to with this phone. I'm guessing the phone just crashed and because I couldn't do a battery pull it took doing the reset to put it right.
  8. KOLIO

    KOLIO Guides Guide

    THX! As you stated,the unexplainable does happen on occasion. Glad to hear you're up & running once again. :)
    marctronixx likes this.
  9. Tlicious1020

    Tlicious1020 On Probation

    What's the cons of having the fastboot option checked. Thought the default setting when I got my phone was that the box was checked.
  10. KOLIO

    KOLIO Guides Guide

  11. Tlicious1020

    Tlicious1020 On Probation

    Thanks for posting. I did a Google search before asking my question and I actually visited those forums you posted. Someone said even with the box checked, as long as you are doing a restart of your phone fastboot isn't a factor. Fastboot only runs after you do a power off of your phone from my understanding and not during a restart.

Share This Page