[Resolved] Screen on/off settting during/ending a callSupport

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  1. rscarawa

    rscarawa Well-Known Member

    Ok, during calls, my screen goes dark to save power. My question is how do you wake it up? I tried pressing the button on the top of the phone but that hangs up the call. Is there a way to change what the top button does during the call?

    I had an app called call light ever since my HTC Hero that kept the screen lit.

  2. marctronixx

    marctronixx Moderator Moderator

    why not let the light sensor do its trick?

    when you remove your face from the screen the screen should light up. when you put your face back to the phone the lamp goes out... :confused:
  3. rscarawa

    rscarawa Well-Known Member

    THis happened while using a wired headset during a long phone call. So the phone was never next to my face. After about a few minutes, the screen went dark during my call but the call was uninterrupted. THis makes it kind of hard to look things up on the phone if I cannot get the screen to resume during the call.
  4. PyroSporker

    PyroSporker Well-Known Member

    For future reference (others)

    In this photo, to the left of the earpiece, you will see the sensor ports for the Proximity Sensor and adjacent Ambient Light sensor for the HTC One. For optimum performance of these sensors you'll want to ensure that these ports are not blocked in any way (cases/skins) or have any dust/dirt/oil covering their "eyes".

    Image credit: HTC One | Sprint eGuide (Online site of Sprint's User Guide)
    KOLIO, marctronixx and Abird! like this.
  5. marctronixx

    marctronixx Moderator Moderator

    well that changes the game a bit... major piece of info.. ;)

    still, I can turn the phone screen OFF during a call and then press the power button and the phone comes immediately back up from standby. i enter my code and boom! back in.

    not really sure why your model does not resume from a power button on call from being in a sleep mode. perhaps the wired headset was the culprit? maybe try a different wired headset and test again. I have read a few posts from users of this model phone having issues with wired headsets...

    are they BEATS headsets by any chance? ;)

  6. dontpanicbobby

    dontpanicbobby Guides Guide

    I'll take a stab at this although I'm not that familiar with Sense. From the Dialer screen (AKA Keypad) tap on the settings soft key, tap on Call settings, then uncheck Turn off screen during calls. Also while your in call settings tap on Answering/ending calls, then make sure the box for The power key ends calls is unchecked.
  7. rscarawa

    rscarawa Well-Known Member

    Well, I would think that would do it but I do not see a button like that.

    When I open the dial pad, I have a button that is ... That is the closest thing I have to a settings button. Inside that, there is a 'Settings' option. In side that, I see no Call Settings option. Closest thing is CDMA Call Settings. It seems this would be the logical place to put that option though.

    I was using the headset that came with it. Just not sure how to lookup contacts while on a call if the screen goes dark on the headset.
  8. dontpanicbobby

    dontpanicbobby Guides Guide

    It appears after reading the manual that all app settings are handled through the notification panel So in order to get to call settings you should click on the phone icon from the home screen, Slide the notification panel open then tap on the icon that looks like a cog/gear. That should get you into call settings. Can anyone verify this for me?

    I just finished a conversation with one of my co-workers who is a long time HTC phone user. His current phone runs Sense UI version 3.6 and while he is making calls with his included headset the screen does not turn off and the power button does not terminate a call. After I explained what was happening with rscarawa's phone he advised that what he should do is press the home button when the screen goes off which will return him to the home screen where he can look up other things while still in the call. The Sense UI does not allow you to shut off the proximity sensor or stop the power button from turning off calls.

    Once before I said I'd have to stop trying to help HTC users with their Android problems. Now after having a long talk with an HTC user I have to admit that there is really, really nothing I can do to help you folks. I always thought that Android was Android and what works on one phone with the the same OS would work for them all. Now I know for sure that HTC in all its wisdom has decided to run things their own way.
  9. Samcanadian

    Samcanadian Well-Known Member

    Don't panic, bobby. :rolleyes:

    Very simple solution, Ladies and Gentlemen.

    Settings (The icon that looks like a Gear in your app drawer, or the gear to the top right of your screen after you pull down the status bar) -> Accessibility -> Uncheck "Power Button Ends Call"

    When your phone goes to sleep during a call, you can now use the Power button to bring it back.

    Literally just did this. Called my HTC One from my office line, picked up the call with my cell and then hit the power button multiple times to put it to sleep AND to bring it out of sleep without ever losing the call.
    TJude, brevebebe, rscarawa and 3 others like this.
  10. rscarawa

    rscarawa Well-Known Member

    Yep. That fixed it. What a crazy place to put that setting. I thought ACCESSIBILITY was for people with bad hearing or eyesight. Maybe they should have had this option two places. Seems call settings is a more appropriate place for this type of setting.

    Any how, Thanks for the fix, if you want to call it that.
  11. Samcanadian

    Samcanadian Well-Known Member

    I found that option in the first 15 minutes of owning the phone. It's kind of a dummy button...just turn it off and forget about it. I'm guessing you wouldn't want a somewhat useless toggle taking up space in a high-traffic options menu.

    I'm just glad I could help, if you can call it that. ;)
  12. Damar1979

    Damar1979 Well-Known Member

    Maybe this was already posted on another thread. But has anyone had an issue with the screen not shutting off when you are on a phone call and the phone is by your cheek?
  13. marctronixx

    marctronixx Moderator Moderator

    Damar, let's chat here. :)

    Do you have a photon or are you using the htc one?

    If you do have the one, has this issue occurred since day one?

    Are you using a screen protector? I what about a case?

    Are you rooted?

    What carrier are you on?

    Soft reset didn't fix it?

    Cleaned off the sensor recently?

    Do you have a lot of home screens/live wallpaper? Low memory?
  14. Damar1979

    Damar1979 Well-Known Member

    HTC one, not rooted, screen protector isn't on the sensor, sprint, nope on the soft reset, out the box 3 home screens with no live wallpaper and I have 10 gigs left of memory.
    I thought that phones with proximity sensors should automatically put the screen in sleep mode when on a call so that your cheek doesn't accidentally press buttons during a call. As much as I like this phone, I'm surprised that this phone doesn't do that.
  15. Samcanadian

    Samcanadian Well-Known Member

    It does do that. Mine does that, anyway.

    You might have a defective one? Try making a call to an information line or something (or a number where you know nobody will pick up right away) and then hold your finger over the sensor to see if it goes dim. It should go black almost immediately if it is working properly with stock settings in place.
    marctronixx likes this.
  16. alkalidodo

    alkalidodo Well-Known Member

    Hi my friends,
    While on a long call and when I put the speaker phone "ON' the screen will be dark, is there a way to reverse to Speaker OFF without terminating the call? The only button that can be accessed is the power and that automatically ends the call.
  17. KOLIO

    KOLIO Guides Guide

    Yes,go to SETTINGS>ACCESSIBILITY>& disable the Power button ends call option.
    SolApathy, Scrodus and alkalidodo like this.
  18. carstenl

    carstenl Member


    I've been searching around for an answer, but have come up empty to this puzzle :)

    I mostly use BlueTooth devices during calls on my HTC One (and One S before that), and it really annoys me that the screen turns on, unlocked, when ending a call from the BlueTooth device. Most of the time the phone is in my pocket, so it's rumbling around in there changing settings, calling random contacts and so on.

    How do I stop the screen from turning on when ending a call from a BlueTooth device?

    Thanks a lot.
    GrandMasterB likes this.
  19. JoshShep

    JoshShep New Member

    For people having issues with the phone's display staying in sleep after moving it away from your cheek at the end of a call. I may have found the solution. This took me a while to troubleshoot.

    There seems to be a problem when What'sApp contacts are synced to the phones address book. Choose not to sync your What'sApp contacts and hopefully this will fix this issue for you. It did for me anyway. I believe it's when you have a contact with a saved number to the phone or sim etc... and also a What'sApp contact number saved to the same person. It must be a bug in the phone's software/app.

    I hope this helped you all.

    marctronixx likes this.
  20. Gurds

    Gurds New Member

    I am new to android, and used to have an iPhone. The main problem I have is the proximity sensor. During a call, the screen comes on and the mute button gets pressed or the speaker button. I went back to the retailer and they swapped it for a brand new handset. Has anyone else encountered this? I am running 4.2.2. The software number is 2.24.401.8
  21. dljitx

    dljitx Member

    Hi, I have a question, I used to have the SGS4 and you could change how the screen reacted when you were on a call via the sensors, on my HTC One, when I am on the call, the screen goes black, and stays black even if I move it from my face, and I have to use the power key to turn it back on, which is annoying, is there a way that you can set the sensors to behave differently so when I move the phone from my face the screen comes back on? Thanks for your help in advance
  22. Hadron

    Hadron Well-Known Member Contributor

    Are you sure you don't have a case or some dirt blocking the sensor? My screen comes on fine if I remove the phone from my ear while in a call.
  23. dljitx

    dljitx Member

    Hi, Thanks for your reply, I have a case, but it doesn't cover the front of the screen at all, it's a slim case, and none of the screen is covered, it just holds the phone in place in the 4 corners. Could you suggest anything else, I have looked through the settings and cannot find anything in there to turn it on or off, there was one with my old SGS4 though? Thanks
  24. Hadron

    Hadron Well-Known Member Contributor

    No, I'm not aware of a setting to disable the screen turning back on. TBH I can't see what the point would be - screen staying on, ok, but turning off and staying off would seem a weird option to me.

    I see this post has been moved to a new thread, so maybe one of the other posts in this thread might help? JoshShep's post (#19) suggests a solution to the same symptoms, though may be a different cause for you.
    marctronixx likes this.
  25. godzilla932

    godzilla932 Well-Known Member

    I have noticed the same thing, but it does not happen all the time, I think it's a bug in the phone itself
    marctronixx likes this.

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