Restocking fee for defective phone (X)?


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  1. Droidable

    Droidable Well-Known Member This Topic's Starter

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    Has anyone that has returned a defective X been charged if they didnt want a replacement sent to them because they just didnt want to chance another one?
     

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  2. fr4c

    fr4c Member

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    I'm sure if you argue, eventually they'll wave the restocking fee. What issue were you having?
     
  3. Droidable

    Droidable Well-Known Member This Topic's Starter

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    Actually no problems i was just curious. Probly should have said that in my post.
     
  4. fr4c

    fr4c Member

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    Unless there is an actually issue with the phone, VZW is most likely not going to waive the restocking fee. Otherwise you will have people buying and returning phones just to try out new devices.
     
  5. esn

    esn Well-Known Member

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    Verizon does not charge a restocking fee for Defective devices purchased online but for some reason the stores do. After you return the device to the store call customer service and they will refund the restocking fee.
     
  6. IHateMyTreo

    IHateMyTreo Well-Known Member

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    Returned my Incredible and paid restocking fee. It wasn`t defective, unless you call poor performance defective.
     
  7. xrussx

    xrussx Well-Known Member

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    If the store does end up charging you the fee for a defective phone just e-mail customer service and they will remove it.
     
  8. esn

    esn Well-Known Member

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    What issues were you having with your incredible. I went thru 3 incredibles before I got the x,
     
  9. butthead007

    butthead007 Well-Known Member

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    There should be no restocking fees with a defective device replacement. If the stores are charging this, inform them politely they are incorrect and call customer care to have the store rep enlightened as to what the policy is.
     
  10. Steven58

    Steven58 Reformed PH VIP Member

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    I'm going to move this to the vz forum... Personally, I think you should fight this one.
     

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