This seems to be a fairly popular topic, but I haven't found many responses and none have explained or solved my problem. I backup my contacts to my Verizon using the preinstalled Backup Assistant. When I visit the website all of my contacts are in there. But when I factory reset my phone and try to restore the contacts it only gives me about 1/3 of them. What gives? Can anybody explain this and tell me how to get all of my contacts from My Verizon onto my Incredibe? Thanks!