Tough search terms, especially for my situation, so hopefully someone can give me the answer here... My Incredible arrived today, and my wife is getting the Droid. So I'd like to return the phone to out of the box new state before giving it to her so that she can install the apps that she wants. More like I can install apps for her. This phone is a replacement phone, I had one with a possessed screen that was replaced by VZW. That phone was rooted, the current Droid is not. So the update.zip on the SD card is not a "Factory" update.zip file. If I do the settings/privacy/factory data rest - does that use a file on the device, or does it look to the update.zip file?