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Rogers LG Eve Android Update

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  1. puleen

    puleen Well-Known Member

    Further to comments from @litui, I've fired off an email to Sheryl in the hopes that I can get some answers on how users can report bugs to LG. We all know Rogers, doesn't give a shit because their stand will be that it is a device problem and should be handled by the manufacturer, in this case LG.

    Let's see what Sheryl suggests and I'll keep you guys updated on it!


  2. Andy2010

    Andy2010 Well-Known Member

    It's good to see LG is going to upgrade the firmware to 1.6 but I don't know if that will fix the issues of the current hardware have. Biggest issue is the phone freezes frequently, in my case 2 to 3 times a day. 2nd biggest issue is battery drainage. Fully charged in the morning and by afternoon, it's completely done with data and wifi turned off.
  3. morrise18

    morrise18 Member

    Is it really that bad? Is it in constant use for that half-day? I am getting one sent to me in a few days so I can't try it with mine, but i would've thought it would have been better than that? My old Motorola RAZ last about 5 or 6 days with a single charge and it's battery is over 3 years old.

    Awesome news about the update, wonder how that will work though, will they trust the end user to do the update or will we have to ship them back to them?
  4. Andy2010

    Andy2010 Well-Known Member

    No constant use. Infact it's idling. This is my second unit and it's doing the same thing. I've done anything i can to save the battery power. Previously i owned a dream, so i know droid menu inside out. It's definitely hardware problem.
  5. morrise18

    morrise18 Member

    Haven't heard anyone else saying it is that bad, but if you've had two and they were both like that...
  6. GreatBigDog

    GreatBigDog Well-Known Member

    Android 1.6 is supposed to have much battery management. I know the dream running cyanogen Rom at 1.6 is much better than the stock 1.5.
  7. Palantir

    Palantir Member

    will do...
  8. Alexi

    Alexi New Member

    I don't know what's going on with your battery...

    I've been running my Eve for a few months and I get about 2 full days on a battery charge. (It usually finally goes down around 8pm on day 2) -- and that's with it polling for email and facebook periodically (and me looking at those emails and FB posts, and often doing quick lookups on the weather network and whatnot) and WiFi on when I'm at home.

    I wouldn't normally comment on someone else's battery profile, since it's all about usage, but if you're finding that you're losing power to that extent on standby, then I *would* argue that there's something wrong.
  9. morrise18

    morrise18 Member

    Well I hope mine, when i get it tomorrow, lasts two days not 4 hours!

    I got a response from LG Canada as well it basically said spring will have a 1.6 upgrade and that it could be done on Roger's and Lg's websites.
  10. fugdup

    fugdup Member

  11. puleen

    puleen Well-Known Member

    Here is another site which shows more info about LG Eve product. Nothing on there about Android update.

    The LG GW620 Smartphone

    I have sent off an email to Jet Chang who is listed on there as media contact.

  12. fugdup

    fugdup Member

    I know its not the update we want, but LG has updated the firmware from V10c to 10f. If you go to the LG Canada website and goto the service part of the Eve, there is a drivers download section where you can get the newest drivers for the Eve and also the software that allows you to update the firmware. I have done it already and haven't really found that much of a difference other than the space bar button while texting works a lot better.
  13. muddled

    muddled Member

    Hey! thanks for the heads-up about the firmware upgrade... that space-key problem was driving me to madness!

    Could you post the specific URL for the page where you found the update? I keep getting redirected back to a 'don't we have cool products' page every time I try to navigate around the LG website to find their service section (holy cow, that's gotta be one of the most frustrating sites I have ever had the misfortune to visit!)

  14. fugdup

    fugdup Member

    Try this. LG Product Support for GW620R

    If it doesn't work, just goto the LG canada site and start with the support page, then under phones and pick the eve and it should take you right to this site. Just fair warning it took me a bit to install this. Make sure your SD card is taken out and while in the LG software you have to goto the options tab and change the country to canada, then don't try the updating option, use the recovery option and you'll have to type in your SN and it will open a new software window. It will take 30mins approx but so far it fixes the space bar issue, nothing with battery life or anything else that I have noticed.

    Good luck all.
  15. Palantir

    Palantir Member

    For those that want the Windows 7 procedure for the firmware here it is;
    Firmware update:

    Install LG Modem driver package for the first time (LGUSBModemDriver_WHQL_ML_Ver_4.9.7_All_Win7.exe)
    Install LG Mobile Update Software for the first time (B2CAppSetup.exe)

    unplug USB cable
    Unmount SD Card
    Dial 3845#*620# to activate hidden menus
    Select Modem Settings
    turn QCRIL/Android Log On

    Plug USB Cable
    Wait for driver installs

    Launch LG Mobile Update program
    Follow instructions
    Wait for process to complete, phone will reboot

    Unplug USB
    install SD card

    Done on iMAC 24 running Windows 7
    muddled likes this.
  16. muddled

    muddled Member

    Hey Palantir,

    Those instructions worked perfectly for Windows 7, and my space bar problem is now fixed!

  17. jscrimshaw

    jscrimshaw Active Member

    Hey Guys...

    I tried to do the update on my XP machine and got an error after it finished the update software download so I tried it on my Windows 7 machine and whenever I click on update phone, the software askes me to disconnect the the phone to install the drivers.. After reinstalling the drivers and the software asking me to connect my phone, I click on the update button and I asked to disconnect my phone to install the drivers again.. Just going around and round.. Oh well
  18. Palantir

    Palantir Member

    Did you turn the USB debug mode?
  19. puleen

    puleen Well-Known Member

    Received an email from Sheryl Davey from High Road communications the PR firm representing LG Canada.

    There is a maintenance release for the Eve which can be downloaded from LG Product Support for GW620R. Note this is not the actual Android 1.6 update. The actual Android 1.6 update from her email is coming in Spring.

    I've asked her to provide an actual date for when customers can expect the 1.6 update. Moreover, I've asked the following:

    c4cho likes this.
  20. c4cho

    c4cho Member

    1. Debug mode in your LG eve is to keep it ON for developer
    2. Try to use XP for the installation as there is less protection
    3. In XP installation, disregarding the 2nd-restart-request and see if the program actually activated in the back screen; then press the related button to update your LG

    4. for speed-up your LG eve, your better remove your POP mail and download K-9 mail from the market - However, you must set the pull time at least 30 min (or even 1 or 2 hours) for power saving. (please use K-9 version 2.4 from the market only - other later verisons from the google project site are having bugs)
  21. c4cho

    c4cho Member

    Pushing LG Canada is correct.
    I personally do not believe Rogers would invest on particular cell phone at all.

    Please keep up your good work.
  22. Torontonian

    Torontonian Member

    What's with all the talk about removing your SD card and enterig debuging mode? I installed the update 2 weeks ago without any problems whatsoever. I did not have to remove my SD card or anything. It took 26 minutes to update.

    The spacebar problem is fixed so are the ultra-sensitive home and back keys. The battery seems to last a bit longer for me. The Facebook app was updated to the latest version. The unmounting SD card problem is also fixed.

    I still cannot find a changelog anywhere.
  23. cezegg

    cezegg Active Member

    Do you guys think it'd be worth it to spring for the eve?
    I have a hardware upgrade due on monday, and my phone is acting up, so I'd like a new one a.s.a.p.
    Sorry for the quick derail. I'm just curious... It just seems like you have to fight just to get something that the service provider, and manufacturer should be providing to the consumer...

    Is everyone going to push for a 2.0/2.1 update as well?
    Is there anything that I'd be able to do to help push any upgrades?

    P.s, I'm new to the forum, been lurking here for quite a while... It's very informative!
    I'm looking forward to learning stuff from everyone here!
  24. Brendanmurphy

    Brendanmurphy Well-Known Member

    IMO stay clear of the eve. Wait for the X10 or the asus. Maybe you can find another phone to use till then but stay clear of the eve. Chances are its stuck at 1.5.
  25. cezegg

    cezegg Active Member

    I don't want to exactly shell out 200 for the X10, but it would be an awesome phone to own.. I haven't heard anything about the asus.

    Rogersmary says that the eve is being upgraded to 1.6 on the rogers site on a few of the reviews for the phone... and I kinda can't wait. (impatience mainly. :p)

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