Ok, first thing, Im not really the smartest with all this. I rooted my prevail no problem quite a few months ago. I had to call customer support yesterday because my phone was acting dumb and I couldnt fix it. They had me do a complete reset on my phone. After the reset, superuser was still on my phone, but it seems root is no longer there. I cant download any root apps or use superuser at all. However, even though root no longer works the phone still thinks its rooted because I cannot do android updates...It says "modem detected" just like it would if root was working properly. DOES ANYBODY KNOW HOW TO FIX THIS??? PS. remember im not the smartest with all this, so please dumb it down just a little for me.