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Rooted Devices and the Buy Back program?


  1. twospirits

    twospirits AF's janitor Moderator

    For those that are rooted, do you unroot your phones before taking it back to Sprint in the Buy back upgrade program or just reset your device and thats it?

    I'm getting the Note 2 but will be taking my Photon and the AT&T Note 1 to Sprint for the program. Both are rooted, Photon has a rom the Note does not. So I am unsure whether if I need to unroot them or just Factory reset?

    Thanks for any info.

    TS

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  2. DragonSlayer95

    DragonSlayer95 Resident Air Bender Moderator

    They will buy back rooted or not rooted. At least when I did the buy back on my rooted galaxy s and rooted Samsung admire for evo 4g and evo 3d, didn't even turn the screens on, not until I left the store at least.

    Sent From My Paranoid Evo 3D Using TapaTalk 2
    KOLIO likes this.
  3. KOLIO

    KOLIO NOTEoriously XPOSED Guide

    I had heard that SPRINT doesn't care if it's rooted or not.Had an OG EPIC as a loaner phone from BEST BUY for a few days a few weeks ago, shoulda rooted-ROMMED it just for the heck of it (Lord knows it needed it for A2SD,no internal storage to speak of).
  4. DragonSlayer95

    DragonSlayer95 Resident Air Bender Moderator

    Lol as far as buy back I don't think sprint cares, but if you take it in for repairs, that's a whole different story. They won't even touch it until its unrooted.

    Sent From My Paranoid Evo 3D Using TapaTalk 2
  5. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    The odds are that Sprint will be restoring them back to stock, and shipping those devices off to Asurion for scrap parts. Personally, I wouldn't waste time restoring back to stock myself. Let them handle the dirty work. You just reap the benefits of a new device :)
  6. DragonSlayer95

    DragonSlayer95 Resident Air Bender Moderator

    Exactly, isn't like sprint is willing or is going to pay a reasonable amount anyway

    Sent From My Paranoid Evo 3D Using TapaTalk 2
  7. twospirits

    twospirits AF's janitor Moderator

    ^ True,
    my two photons are getting $80 each and the Note 1 is getting $175, but there are other devices that are way way lower.

    Thanks for the advice guys as always.

    TS
  8. ks-man

    ks-man Well-Known Member

    I did buyback for my wife's iPhone by trading in her Rooted Evo Shift. I also had a custom ROM on it so I was a little concerned when the screen was starting up and the rep saw that it had an awkward start screen but he didn't say anything and took it back without issue.
  9. ScandaLeX

    ScandaLeX Wasn't Me Guide

    I did the buy back yesterday morning. Phone was rooted and cracked screen. I took my memory card out and wiped the phone before handing it over. I didn't expect him to say $90 because of the screen.
    Come to think of it, when I finally gave up my Evo to buy back, it was rooted too.
  10. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    They don't care about root at all
  11. ren857

    ren857 Well-Known Member

    Same here. Except my screen wasn't cracked.
  12. Citizen Coyote

    Citizen Coyote Well-Known Member

    They'll get my Photon from my hands when I'm dead and cold. It's far more valuable to me as a backup/media player/world phone than the measly $80 they would give me if I sold it back.
    KOLIO likes this.
  13. twospirits

    twospirits AF's janitor Moderator

    Correction, those buy back prices were from last week, this week its $63 for the photon and $145 for the Note1. :(

    I better hurry up before they end up being $0.00

    and yeah, i know i can probably sell them on ebay, swappa, etc for a higher price but I really hate doing that.

    TS
  14. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    I actually just (unintentionally) picked up a brand new White (Sprint) SGS3 16GB from eBay for $365. Going to hold onto my 3VO foreverrrrrrrrr!
  15. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Show off!! :D
  16. falconey

    falconey Well-Known Member

    This isn't true. Sprint will look at a rooted phone regarding repairs. Obviously it depends on the kind of repairs, but the techs root their phones too and openly talk about it. At least that's my experience and I"m pretty sure you won't be able to find anything official that says Sprint will not service a rooted phone.
    BenChase7 and la sal like this.
  17. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    They will work on rooted devices, but they will have to restore it back to stock prior to any maintenance.
  18. ren857

    ren857 Well-Known Member

    I hate it too. It takes time to properly list items on ebay to sell. And sometimes, I don't want to be bothered. So I just take the lower buyback amount.
    twospirits likes this.
  19. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Took mine in for repair and got it back the way I gave it to them but that was back when I had my Evo.
  20. la sal

    la sal Well-Known Member

    You will have to lower the price for shipping expenses and ebay/paypall will take their cut out of the profit as well.

    With Craigslist you have to deal with people who waste your time and have no intention of really buying the phone.
    twospirits likes this.
  21. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    That's odd. Maybe some stores operate differently than what they are supposed to? Who knows..
  22. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Could have a lot to do with the fact they know me and I know them. In this store 98% of the employees are rooted so they've never given me static about it.
  23. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    I've never had issues with them working on a rooted device either. I tell them its rooted before I hand it over and I tell them not to change any software :D
  24. ren857

    ren857 Well-Known Member

    Yup. It's a pain. Buyback is so much easier.
  25. twospirits

    twospirits AF's janitor Moderator

    Might be. Depends if it is a Corporate store or a store offering Sprint devices. both have repairs dept but the non-Sprint store sends the bill to Sprint.

    I actually found out tonight that the Sprint locator shows all stores. The ones that are Sprint corporate only have "Sprint Store" in the name, if it has something else attached to the name then it is not a corporate store.

    Explains why I had the issue yesterday when the (non) Sprint store couldn't get into my account, but the corporate one could.

    TS
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