Help Runtime error

[CiCaLiX]

Hello,

I have been trying to opet outlook.com today and I am getting a runtime error (server in application).
Anyone knows what causes this and how to solve it ?

 

[codesplice]

Runtime errors are typically server-side, though it could potentially be caused by a configuration issue on your end.

What browser/OS are you using? Have you tried a different browser or computer?

Could you provide a screenshot or exact transcription of the error message?

As I mentioned in our little PM exchange, I can't guarantee that we'll be able to solve your issue but this is at least the mother's basement corner of the forum where the computer nerds tend to lurk.

 

[CiCaLiX]

Yeah

Issue happens on Chrome.Take a look here:

Spoiler: Runtime Error

Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>

I tried in IE and website opens without an issue.

 

[codesplice]

Well if it works in IE, it's probably not a server issue. Could you try in a Chrome Incognito window?

 

[CiCaLiX]

Well if it works in IE, it's probably not a server issue. Could you try in a Chrome Incognito window?

Just tried.Same thing.

 

[codesplice]

Hmm...

Try resetting the browser preferences? https://support.google.com/chrome/answer/3296214?hl=en

 

[CiCaLiX]

Tried.Did not work.

 

[codesplice]

Hmmmmmmmmmmmmm.....

Do you have any extensions installed in Chrome? You could maybe try disabling them all to see if that helps any.

If not, a clean uninstall/reinstall of Chrome may help.

Other than that... I'm kind of out of ideas.

 

[CiCaLiX]

Hmmmmmmmmmmmmm.....

Do you have any extensions installed in Chrome? You could maybe try disabling them all to see if that helps any.

If not, a clean uninstall/reinstall of Chrome may help.

Other than that... I'm kind of out of ideas.

None.Well seems that will be the attempt to go for.

Do you know what could cause this ? Could it be anything malicious ?

 

[codesplice]

None.Well seems that will be the attempt to go for.

Do you know what could cause this ? Could it be anything malicious ?

Theoretically, yeah, it could be something malicious. It sounds to me more like something is just broken though. Hopefully a reinstall of the browser will clear it up.

 

[CiCaLiX]

Theoretically, yeah, it could be something malicious. It sounds to me more like something is just broken though. Hopefully a reinstall of the browser will clear it up.

I managed to solve the issue by clearing browsing history, cookies, cache, etc. basically everything that was on that list.


I tried this at first, but one of advices I googled said that I should clear only the cookies.That did not work and I completely moved on from that step.Apparently it was something else than cookies that messed it up.Now Outlook.com opens up just fine.

 

[codesplice]

Nice! Glad you got it sorted!

 

[CiCaLiX]

Nice! Glad you got it sorted!

I noticed that FB no longer sends me two SMS with same code when I log onto new browser. lol
Do they usually send two or one ? (detective missions never stop right here )

 

[codesplice]

I don't Facebook so I wouldn't know. :-(