S2 i777 firmware upgrade problem, HELPSupport


  1. jeffjam

    jeffjam New Member

    I have searched and found many threads, but no solutions for the problem I am encountering. I have a s2 i777 AT&T phone that has never been rooted and is on gingerbread os. I seew here AT&T offers the upgrade to Ice Cream Sandwich. I jhave downloaded the latest version of Kiers and plugged my phone in but I get a message saying: "Your device does not support software upgrading via Kies." I read on threads that you can manually input your serial number and model and do a firmware "reload" when plugging in the phone in boot mode. I tried that also and after it said initializing firmware upgrade it failed. What do I do to correct this????

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  2. gihrose

    gihrose New Member

    Jeff,

    Having the same issue. Did you find a solution anywhere else? Please update this thread if you do. I will do the same.
  3. lunatic59

    lunatic59 Moderati ergo sum Moderator

    If you go to menu>settings>about phone what does it say your baseband version is? Just want to make sure you've not got an oddball version of Android.

    AT&T usually pushes out updates OTA but it might be easier just to take it to an AT&T store and let them update it for you.
  4. jeffjam

    jeffjam New Member

    Ok I was finally able to upgrade software using methods described on this forum and others using an alternate method. My new problem is that now that I have the latest software there is a huge delay whenever I select contacts, but only that! selecting any app or function is fast with the exception of contacts. Is anyone else having this issue?? Is this a known problem??
  5. lunatic59

    lunatic59 Moderati ergo sum Moderator

    After the update, did you perform a factory reset? I know it's a pain to have to setup your phone from scratch, but it usually clears up these glitches.
  6. jeffjam

    jeffjam New Member

    Yes, did a factory reset twice.
  7. lunatic59

    lunatic59 Moderati ergo sum Moderator

    I have been rooted running custom firmware for quite a while so I never updated to the official AT&T version, but this is the first I've heard of this problem. Do you have a huge number of contacts? And, have you fully sync'ed your phone to your account?
  8. jeffjam

    jeffjam New Member

    No not a huge amount of contacts. I synced my accounts but my "account and sync" is turned off. should it be on?
  9. lunatic59

    lunatic59 Moderati ergo sum Moderator

    The only reason I would think there'd be a lag with contacts would be if it were trying to sync when you opened it. That's just a guess on my part, but you might try turning sync on and see if it makes a difference. You can turn it off again, if it doesn't change anything.
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