S4 hang, restart then battery drain


  1. silentwitness

    silentwitness Well-Known Member

    Hey guys my phone is rooted running omega rom, the last few days i have been having a very strange issue. My phone will randomly get hung then restart and the battery which was at approx 45% will drop to 17% and then it will restart again and drop to 0%. I need to do a battery pull and connect a charger and turn it on and it will show up as the original 47% and the phone will work normally then. It can hang at random times for example once i was using the camera second time browsing the net the other times watching a video. Any help would be appreciated.

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  2. silentwitness

    silentwitness Well-Known Member

    ok i did a factory reset and updated my version of omega and its still freezing and restarting on its own. So im guessing the battery might be gone?
  3. mrsmumbles

    mrsmumbles Well-Known Member

    Or its looking for connections.
  4. silentwitness

    silentwitness Well-Known Member

    going to try and see if i can borrow a batter from a friends s4 and see if i face the same issue if not then the battery is definitely gone.
  5. silentwitness

    silentwitness Well-Known Member

    solved my batter was screwed the samsung is refusing to replace it saying batter swelling is customers fault. The phone is not even 3 months old.
  6. mrsmumbles

    mrsmumbles Well-Known Member

    Battery swelling? How could that be your fault? I've never even heard of that before.
  7. silentwitness

    silentwitness Well-Known Member

    they say it happens because of over charging but i am extra careful with my phone about all this kind of stuff.
  8. sntaylor

    sntaylor Well-Known Member Contributor

    Surely that's bull because I have left my phone charging for far too long, many times and my batteries are all fine :) hope you manage to sort something out with them unfortunately I don't know about Indian law but over here in the UK it wouldn't have been fit for purpose and should be replaced free of charge!
  9. silentwitness

    silentwitness Well-Known Member

    its quite absurd to say the least i had sent my mom to give the battery so i didnt get a chance to talk to them personally have sent of an email to them waiting for a reply otherwise might have to visit the service center myself. I am trying to avoid going there myself as my phone is rooted and from what i have read there is no way to reset the counter in the I9500 :(
  10. sntaylor

    sntaylor Well-Known Member Contributor

    Shouldn't need to show the phone, just the battery should be enough if it clearly looks swollen! Good luck though :)
    silentwitness likes this.
  11. silentwitness

    silentwitness Well-Known Member

    thanks waiting for a reply from the email i sent and hopefully that would be enough cause the call center people are quite dumb and dont really know much and give idiotic responses to stuff asked. Already picked up a new battery cause i couldnt live without my phone so if i get this replaces its a bonus.
  12. silentwitness

    silentwitness Well-Known Member

    ohh well all they keep saying it battery swelling is not covered under warranty. Now with all this new stuff that samsung is doing(locked bootloader) and stuff they seem to be following in the steps of apple which really sux guess im going to have to switch to a non samsung phone next(sony or next nexus) cant decide between the two.
  13. mrsmumbles

    mrsmumbles Well-Known Member

    It's a shame they're locking the boot loader. The lg phones are like that too, and I think Samsung/lg are the only manufacturers supplying the US with devices that still have microSD slots. There's probably a couple others. But without a working computer and with very slow data speeds the microSD is a blessing.

    Edit: I still can't believe they're insisting the battery is swelling. That sounds goofy to me, and something that really should be under warranty.
  14. iT0mm0

    iT0mm0 Well-Known Member

    defective batteries are covered by the 12 month warranty

    Demand a new battery or else you will go to trading standards

    or cant you be bothered ??
  15. silentwitness

    silentwitness Well-Known Member

    i checked the terms and conditions it says battery swelling is not covered under the limited warranty. They refuse to give a new battery and if i have to go to the showroom i would be in for more trouble as the phone is rooted and apparently you cant un root the 9500 and reset the counter.

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