S4 Instagram problemsSupport

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  1. Majio

    Majio New Member

    Idk if its just me but my Instagram photos come all whacked out when posted from the S4. I cropped a pic and posted, it came out looking like notebook paper and white noise had a baby. Also adding filter enhancements makes my pictures turn a bright neon green. Any idea what's going on?

  2. Kie

    Kie Well-Known Member

    Cropping a portrait picture fails miserably I've noticed. It allows about a third of the picture to be shown and you get a square as a result. Some of the enhancements don't work very well. I'm guessing Instagram hasn't yet updated to be compatible with the S4, as is the issue with a lot of apps I'm currently using, e.g. Draw Something and Angry Birds, which scale horribly at the moment!

    Wait a little bit and they should update with compatibility for this new device.

    Edit: Also welcome to the forums!

    LALALALAS4 New Member

    I am having the same issue, fuzzy, weird distorted pics on my S4 . Does anyone know how long does it usually take for an update ?
  4. AndroidifyMe

    AndroidifyMe Well-Known Member

    I didn't have any issues with Instagram but there have been bug complaints since the latest update to IG yesterday and mainly with the S4. They say a fix can be done by going into your IG settings and unchecking high quality. I guess IG will have to send out an update to fix it until then.
    Kie, KupKrazy and erikadyo like this.
  5. Sylon

    Sylon Well-Known Member

    - Go to your profile tab
    - 3 dots, top right
    - Advanced Options
    - Uncheck both

    You'll now be able to upload photos again. I had this problem today, unchecked those options and things started working again.
    Kie, KupKrazy and erikadyo like this.
  6. KupKrazy

    KupKrazy Well-Known Member

    Thanks for this.. having the same issue since the last update (yesterday?) and it was driving me nuts. I hope they update the app soon again to address this.
  7. ScandaLeX

    ScandaLeX Wasn't Me

    I read yesterday there was an issue with IG after the last update.
    Is this affecting all phones or just the S4?
  8. KupKrazy

    KupKrazy Well-Known Member

    It's only affecting my GS4. My Note II's IG still works fine after the IG update.
  9. Linx

    Linx Well-Known Member

    After reading this thread yesterday I found out I had the same problem. Tried a few different times and failed to work. I got an update from IG late last night and it works now. Check for a new update.
  10. mikec732

    mikec732 New Member

    Had the same problem, go to instagram then settings, advanced features, then uncheck "Use high qualty image processing" then I restarted my phone. hope this helps.
  11. Sylon

    Sylon Well-Known Member

    It looks like the update last night fixed the problem. However, they also got rid of the "sun" icon on the editor tab (after you choose and crop a photo). I used that every once in a while, so it sucks it's gone. But at least they fixed the advanced option high quality upload feature with the GS4.

    You guys can go back and check that box now, it's working.
  12. Kie

    Kie Well-Known Member

    *reads part of the thread, unchecks boxes. Keeps reading, checks boxes*

    Also, it hasn't fixed all the issues identified in the OP or my post. I didn't have troubles uploading before, but I have a very small box to work with when cropping and there's a green tinge to lots of the effects, still.
  13. dholmes29

    dholmes29 Member

    I'm having issues on the s3...wont even post my photos! Keeps saying failed. Anyone heard of these issues or no what to do. Driving me nuts!
  14. AndroidifyMe

    AndroidifyMe Well-Known Member

    I own a S4 and I am not experiencing any of these issues. The last update fixed the "high quality" issue where it wouldn't even upload your picture, instead it uploaded a notebook paper looking thing. Weird. But I have high quality checked in the settings and it uploads just fine for me.

    I know personally I don't use the IG camera. I have that option unchecked. So when I choose to upload a picture to IG I can either choose from my gallery or choose to take a picture with the S4's stock camera. Even when cropping it comes out fine as far as quality. The only annoyance I see is that portrait pictures seem to be in landscape mode. I noticed this on a test picture. But quality was always there.
  15. briebrie2677

    briebrie2677 New Member

    I have the same issue. Any pictures I took portrait are automatically put in landscape mode. Super annoying. Anyone know how to fix this so Instagram stops fixing all my pictures to be landscape?
  16. Sylon

    Sylon Well-Known Member

    Instagram limits all photos to square shapes, regardless what orientation they were taken in. Squares keep the feeds uniform. Even photos taken in landscape have their sides chopped off to fit the square shape restrictions.

    Ways around this issue is to either take the photo originally with Instagram's built-in camera, crop the photo you take, or do what I do and take screenshots of your photos. It's dumb, I hate the square limit too, but it's a workaround. This is how I do it:

    If the photo was originally taken in landscape, while viewing the photo in the gallery, I hold my phone in portrait orientation (like you normally would hold a phone) and take a screen shot. That way I can crop the photo into a square, yet still show the entire photo. For those photos originally taken in portrait, I hold the phone sideways before taking the screenshot. I then crop and upload. It's dumb, but it's a way of getting around the square limitation issue.

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