S7 Edge Screen Glitches

[Greg Boehl]

Last night my wife went to bed and her phone was working fine. This morning she woke up to a weird color distortion, and pixelation on her screen, that is present at all times, but gets worse with Warm color icons and fast scrolling.

I googled, but I wasn't able to determine the proper terminology to identify the issue to Google standards, but came across this forum in the process, So i thought I would ask here.

I took some pictures of it. Any help would be appreciated.


Additionally, we come from Apple, and are familiar with the Warranty and replacement process handled there, but how does Samsung handle something that needs to be fixed/replaced? Can my local AT&T handle it or is it all via mail?

Thanks in advance.

Here are the pictures I mentioned.

 

[Greg Boehl]

Additional Info: When she locks the screen, it goes black like it should and omits a Green flash. This will sometimes clear the glitches above, and sometimes bring them back.

 

[bIOforger]

Well as you probably have already guessed, that screen is fubar. Yep, time to call AT&T.

 

[Greg Boehl]

Well as you probably have already guessed, that screen is fubar. Yep, time to call AT&T.

Will AT&T take care of it or do i have to do a return with Samsung? Any idea?

 

[bIOforger]

No idea, they should take care of it for you.

 

[KupKrazy]

AT&T will probably replace it for you. I had a Note4 with a charging issue that was in the final month of warranty and they replaced it. Bring it to them.

 

[ilikepaisley]

That's what happens when the LCD starts to fail. You're still under warranty, take it in & they'll get you a new one. This happened to my husband's Edge, but it was just a single line & Verizon overnighted him a new phone.

 

[Greg Boehl]

Lucky for us here in Sacramento, AT&T has a warranty store next to the store I go to in my neighborhood. Was told to take it there to get it swapped. So lets hope they have them in Stock!