Safe way to perform hard resetSupport


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  1. 3vodroid

    3vodroid Well-Known Member

    So today I was having a couple issues with my data connection (resolved) but every step of the way sprint wanted to do a hard reset.. No matter how many times I said no and explained about the secure Element within google wallets NFC technology...my question is... Is there a safe way to do a hard reset? Or should we stay away from performing a hard Reset altogether?

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  2. Chief YYZ

    Chief YYZ Well-Known Member

    WifiMaxed, 3vodroid, Granite1 and 2 others like this.
  3. sikclown

    sikclown Well-Known Member

    I did a Hard Reset the other day after Resetting Google Wallet and can confirm it works just fine.
    WifiMaxed, 3vodroid, Granite1 and 3 others like this.
  4. NeoteriX

    NeoteriX Well-Known Member

    ...I can't believe Sprint Tech Support is advising that customers hard reset phones without clearing the Google Wallet security token. Amazing.
    3vodroid likes this.
  5. Granite1

    Granite1 Zercron Encrusted Tweezer Moderator

    The phone is so new, the tech support personnel don't have a SOP for it yet. Remember Sprint is a very large corporation, it may take some time to get the word out to all the different call centers.
    I've helped the folks out that I deal with around town by giving them the heads up, not only for the EL T but for the Gnex too. BB is clueless, so is the sprint corporate store I go to. They didn't know it was an issue.
    If you know, just try to be patient when they advise you to do one, explain why you can't. This way it gets entered into the system more and more. :)
  6. 3vodroid

    3vodroid Well-Known Member

    So just go into apps an clear google wallets data before a reset? That's what you guys mean by "reset" google wallet right?
  7. marctronixx

    marctronixx Moderator Moderator

    yes. just remove your financial info and reset the app. its really easy.
    3vodroid likes this.
  8. Chief YYZ

    Chief YYZ Well-Known Member

    There is an option inside google wallet to "reset google wallet." Open the app, hit settings and click reset google wallet. Not sure just clearing data in apps will make it safe.
    WifiMaxed and 3vodroid like this.
  9. 3vodroid

    3vodroid Well-Known Member

    Awesome.. Saving this in my memory for later use lol... Thanks guys
  10. Rush

    Rush {<>}~{<>}

    WifiMaxed and Rxpert83 like this.
  11. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Holding power for about 10 seconds simulates a battery pull

    You can also just do a factory reset from within the devices settings menu, no need to go through recovery.

    Sprint had me do a "hard reset" once and that required my phones Msl, so it appears as though the terminology isn't the same.
  12. EarlyMon

    EarlyMon The PearlyMon Moderator

    Doesn't the menu-based reset NOT erase the internal sd card, or rather, give options?

    According to the link in the OP, the bootloader reset does erase it.

    I know people are split on this topic - but I'd also caution to reset Google Wallet from within the app if you're using it, before doing a reset.
    WifiMaxed likes this.
  13. WifiMaxed

    WifiMaxed Well-Known Member

    Just second on the confirm. I had been running into problems with Google Nav/Map crashing since JB update. I had to do quite a few hard resets and just as a precaution every time went into GW and reset the app. Every time GW worked fine at Starbucks and McDonald's. (Just say'n) :)
  14. ginglish

    ginglish Well-Known Member

    re: "problems with Google Nav/Map crashing since JB update. I had to do quite a few hard resets"

    Did the hard resets do any good to fix the Google Nav issue?

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