Samsung Fascinate Email Issues!Support

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  1. meortman

    meortman Member

    Hello everyone. I am having issues with my new Samsung Fascinate. I shouldn't blame the phone as it is probably just the android system. I can not receive emails on either of my accounts without manually going into my phone and hitting "load messages". I have set the emails to check every 5 minutes, but it doesn't notify me or open them until I manually do it. Love the rest of the phone. Any help would be much appreciated. Thank you. Mark

  2. Martimus

    Martimus One bite at a time... Moderator

    Welcome to the Android Forums! Sorry to hear you are having issues with your phone. I'm going to move your post into the Samsung Fascinate forum to assist you in getting answers to your question.
  3. samsungfascinate

    samsungfascinate New Member

    i'm having these problems too...i don't know what to do?? someone please help!
  4. saps

    saps Well-Known Member

    Just to clarify, you are referring to gmail accounts or non gmail accounts?
  5. samsungfascinate

    samsungfascinate New Member

    i'm referring to both gmail accounts and non gmail accounts

    i just called verizon to figure this out. after 40 minutes of useless attempts, my verizon rep called the samsung rep and discovered that a lot of users have been having this problem and samsung knows about it. they said that they cannot do anything about it now and is working on to fix it. they have no idea why sometimes the emails will sync and then stop syncing. it will be fixed in the update that will be "released shortly."

    this is pretty disappointing...i mean, out of all the apps that could have a glitch, having a glitch in the email app is pretty huge!!!! if the update is going to be released in like 2 weeks, then i guess i can wait it out. if it won't be released until another 2 months, then i don't know how i can stay with this phone....

    i'm going to call the samsung customer service and ask them for more information
  6. hanano17

    hanano17 Well-Known Member

    I think it's a sync in general issue, as I am having this issue with the social widget...sometimes my facebook stuff is updated, other times its behind. Beats HTC's Friendstream though, since that one broke entirely for about a month lol.

    However, I haven't had an issue email wise that i've noticed...yet.
  7. Zegapain

    Zegapain Member

    I'm using Launcher Pro on my rooted Fascinate. I too have problems with Gmail syncing. When I check my Gmail via my computer I see my email but it doesn't sync up with my phones Gmail. I have to manually refresh to see if I received any messages. Other things sync well like my twitter updates or my text messages.
  8. meortman

    meortman Member

    It looks like I am getting all of my emails as long as I go in and maually refresh. I had this same problem with my Droid 1. I guess it's a toss up. You can't beat a blackberry for emails, but the rest of the phone sucks. You get a nice phone and the the email sucks. I suppose I will just manually refresh until the new update comes out. Can someone please let me know where to keep my eye out for the update? Thank you.
  9. tmac20043

    tmac20043 New Member

    Just adding that I'm having the same issue. I have yahoo,gmail (x2) and hotmail. The only show up if I manually update it, except some gmail's come through now and again. I do think that this new release may help, or at least I hope so: Verizon Releases Minor Update For Samsung Fascinate
  10. Brijadyn

    Brijadyn Member

    Have you guys done the update? I did the update yesterday hoping that it would help with the email syching issue, which according to verizon it is suppose to right? Well I have two aol account that I have set to check every 5 min. My gmail account checks just fine and one of my aol accounts will synch however, I am not convinced they are doing it every 5 min. However my main email account is the one that will not synch at all. If I set one the one aol account to that does synch to not sych then my main account will synch so it appears that it will only synch one account and not use a combined inbox. But my thing is I thought that the software update was suppose to fix this???? Is anyone else still having a problem???
  11. nile677

    nile677 Member

    Yup Im still having problems with it syncing my msn account. I installed the update hoping it would fix it like it says but it didnt work. I have it set to sync every hour but I can go a whole day and not get one email until I manually go in. Occasionally Ill get email alerts. It only syncs when it feels like it.
  12. micmartii

    micmartii New Member

    I switched to the fascinate yesterday from the Blacksberry and was i ever upset when i ran into this problem with the email. I have a hotmail account that would not notify me unless i manually hit load in the email screen. Blackberrys are so awesome for email but not as exciting and modern as this phone. I switched back to blackberry until samsung gets the problem solved. Is anyone else having issues with facebook notification not showing up unless manually logging in?
  13. fegriffith

    fegriffith Well-Known Member

    I was working fine but noticed yesterday that my Comcast account didn't seem to be syncing, and now I've discovered my gmail account is not syncing, either. WTH. My phone has the update applied.
  14. saps

    saps Well-Known Member

    Do you have syncing enabled? Also check the frequency on your email too?
  15. edemark

    edemark New Member

    I noticed today that when the email is set on combined mailbox, syncing is erratic and delayed by 4 hours or more. I have 4 email accounts and the only way I can retrieve the emails timely is to individually open each mailbox. I have done the update and I have turned the task manager for email off. No Luck? This is not good.
  16. indianajonze

    indianajonze Well-Known Member

    same issues. email syncing just stops after a short time and won't restart again until i either reboot the phone or manually reload messages
  17. edamon

    edamon New Member

    I have no problem getting emails.

    The problem I've got is it randomly decides not to send the emails I compose and they pile up in the outbox... sometimes not going for hours and sometimes days....

    happens if I have wifi on more often than if turn wifi off.

    vzw had no answer. just installed the minor update (one prior to 2.2 android) -- so we'll see if it solves it.

    either way it's pretty annoying, especially coming from a blackberry - you get spoiled as to how well RIM does email. Everything is needs some work -- like the
  18. Fynx

    Fynx Well-Known Member

    have you checked your email check frequency? if you open each email account, then hit the menu button, you can change the frequency that the phone checks your accounts. More of a pull method than push like Blackberry's. I do not use the installed email client, I prefer gmail app and it's nested email feature, but I do have some non gmail accounts that I use the installed email client for.

    Let me know if this helps.
  19. kenliu84

    kenliu84 New Member

    hey brother, I went to Settings > About phone > System updates. Then it restarted automatically. It still didn't fix it but then I manually restarted the phone and my e-mails are working again. I am still on 2.1.

    I hope this helps!
  20. saps

    saps Well-Known Member

    The update does not give you 2.2; you will still be 2.1-update1. The OTA will change you build number. If yours ends is DI01 than you are current
  21. bilbotn

    bilbotn Member

    I have an issue with the email client itself. When I click on attach (I'm trying to send a picture) it will sit and eventually force close. I can send the picture through the gmail app and also with K9 and Mail Droid but not the native email client.

    I can send regular text email but as soon as I click the attach button it stays blue and locks up. I actually prefer the native client because it syncs wonderfully with my company Exchange server while K9 and WD don't. I've tried to clear data, reinstall my accounts, and anything else short of pulling all of my hair out.

    Does anyone have any idea what could be causing this?
  22. bilbotn

    bilbotn Member

    fixed it, thanks
  23. Deb.Bru

    Deb.Bru Member

    I need some help..i have been back into the verizon store and on the phone with tech support with no help.

    I can get gmail email..but not my comcast...I have to reboot my phone to reload..I have it on 5min check and I hit refresh and still doesn't work. My husbands phone does the same.

    Anyone have any ideas...?
    Yogurt5 likes this.
  24. saps

    saps Well-Known Member

    Deb, you should probably start your own thread on this theme topic, But since Im here let me just understand accurately. Gmail = all's good. But when you use the email app your comcast is not sync'd at all? Does it even work when you manually check?
  25. gtixpress

    gtixpress Active Member

    My wife was having issues with not getting her Yahoo email on her new Fascinate. After playing around some, it looked like the Yahoo client wasn't running in the background to pick up the email. If I opened the app and hit the home button to exit it, it would remain running. And new emails would show up and notify her. But if I used the back arrow to exit the app, it would close and no notifications would occur.

    Has anyone else noticed this? Shouldn't it be using a difference process to download mail other than leaving the app open? I tried both the built-in email client as well as the Yahoo App. Both worked the same.

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