Samsung galaxy player 4.0 DEAD, please help.Support


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  1. Jonah409

    Jonah409 Member This Topic's Starter

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    So my SPG died a few days ago go from a low battery, which is normal. I plugged it up and the battery symbol came on as usual, but when i came back it was completely off. Now it will not respond to anything I've tired using different chargers, battery pulls, hard resetting it, and just about everything I can think of but it just stays completely unresponsive. Please any suggestions are helpful.
     

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  2. Hook

    Hook Ever since DU... ;-) VIP Member

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    Sounds like a candidate for warranty service.
     
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  3. Sideman

    Sideman Well-Known Member

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    Could just be a defective battery pack. I've had lithium batteries work great one day, and the next day be totally dead and won't charge.

    I'd try a new battery first.
     
  4. brosko

    brosko Well-Known Member

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    how long have you had it?
    it does sound like it's dead though.
     
  5. Jonah409

    Jonah409 Member This Topic's Starter

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    This is actually the second time something like this has happen I called Samsung and they gave me a new one last time, so do you know if they will replace it for free a second time?
     
  6. brosko

    brosko Well-Known Member

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    They should if it is still under warranty.
    How long have you had it?
     
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  7. Jonah409

    Jonah409 Member This Topic's Starter

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    I have had it for about about 6 months.
     
  8. Jonah409

    Jonah409 Member This Topic's Starter

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    It's under warranty:) I'm shipping it off tomorrow. Thank you all.
     
  9. Hook

    Hook Ever since DU... ;-) VIP Member

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    If it has happened twice, I'd think about whether there is anything in your environment that could be doing this. It's not that having 2 units with the same defect is impossible, but this isn't being reported as a major problem for this device. You have any other problems with devices that could be caused by power surges, lack of proper grounding, etc? Or maybe some very nonstandard app? Maybe not, but worth thinking about before you get your third. ;)
     
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  10. Jonah409

    Jonah409 Member This Topic's Starter

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    Well the last time i replaced it it was really a diffident problem. It still came on it was just stuck on the battery charging screen.
     

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