Support Samsung Galaxy Portal not connecting to web

Discussion in 'Android Devices' started by Babyeh, Mar 17, 2010.

  1. Babyeh

    Babyeh New Member
    5

    Mar 17, 2010
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    0
    5
    Bought mine from T-Mobile a week ago first new phone in 5 years, chuffed with all aspects but this evening it won't connect to internet. No other problems that I've come across so far, when it was connecting the icon was 3g, no icon displaying apart from battery & signal.

    Any suggestions & please don't talk techno as I'm a newby, please explain in plain English, thanks peeps :thinking:
     

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  2. andy-roid

    andy-roid Well-Known Member
    88

    Feb 25, 2010
    659
    52
    88
    wombwell uk
    have you changed any thing in the settings
     
  3. Babyeh

    Babyeh New Member
    5

    Mar 17, 2010
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    5
    Not that I can remember, it came back almost as soon as I'd posted my message & it was fine until last night when the same thing happened again but not as long as the first time.
     
  4. andy-roid

    andy-roid Well-Known Member
    88

    Feb 25, 2010
    659
    52
    88
    wombwell uk
    it could have been because of the signal on your phone
     
    tessperry1 likes this.
  5. acoole

    acoole Well-Known Member
    16

    Feb 10, 2010
    58
    6
    16
    Most likely signal, sometimes it says it has 3G when it really only has a tiny bit of 3G signal and that's when it sometimes doesn't work for me. If you have WI-FI, you should ofc be using that, but I find that 3G works well whereever I have 2 blocks or more of signal.

    Thanks,
    Andrew
     
  6. Beerkan

    Beerkan Well-Known Member
    93

    Apr 14, 2010
    720
    166
    93
    Blighty
    Check your APN (Access Point Names) settiings.

    These are the settings for T-Mobile UK.

    To view them,
    Menu
    Settings
    Wireless & Networks
    Mobile Networks
    Access Point Names
    T-Mobile UK

    Internet
    Name: T-Mobile UK
    APN: general.t-mobile.uk
    Proxy: 149.254.201.132
    Port: 8080
    Username: t-mobile

    MMS
    MMSC: http://mmsc.t-mobile.co.uk:8002
    MMS Proxy: 149.254.201.135
    MMS Port: 8080
    MCC: 234
    MNC: 30
    Authentication: Normal (PAP)
    APN Type: Internet + mms

    You may NOT have an entry in the Proxy Server.
     
    hobbielancie and Grazuncle like this.
  7. hobbielancie

    hobbielancie Member
    15

    Aug 2, 2010
    7
    0
    15
    Thank you for you help Beerkan :) With your help my Galaxy Portal is problem free in 2.1 eclair! :):)
     
  8. ROSSI46

    ROSSI46 New Member
    5

    Sep 1, 2010
    1
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    5
    Hi l have the same problem with mine but l am with 3 suddenly lost internet connection so carnt down load anything can you help please
     
  9. Beerkan

    Beerkan Well-Known Member
    93

    Apr 14, 2010
    720
    166
    93
    Blighty
    Menu
    Settings
    Wireless & networks
    Mobile Networks
    Access Point Names
    Menu
    Reset to default
     
  10. tessperry1

    tessperry1 New Member
    5

    Jan 1, 2011
    1
    0
    5
    Hello, if I purchase a Galaxy tab from sprint do I have to purchase the data plan as well in order to use it?
     
  11. Nexusmatt2010

    Nexusmatt2010 Member
    5

    Jan 2, 2011
    6
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    5
    Security
    U.K
    Hmmm i have same problem ! flashed my phone to 2.1 and i have no internet and no 3G signal etc and virgin site has no apn settings showing for my gt-i5700 :(
     
  12. Nexusmatt2010

    Nexusmatt2010 Member
    5

    Jan 2, 2011
    6
    0
    5
    Security
    U.K
    now sorted as i had a look at my nexus s and it clicked that in the u.k t-mobile is the carrier for virgin ! So i used t-mobile apn settings and the 2.1 is running great on the portal now :) still so slow compared to the nexus but all android and all good fun !
     

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