samsung galaxy S not detectedSupport


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  1. kristal

    kristal Member This Topic's Starter

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    I downloaded KIES from the samsung site yesterday and it was working perfectly with my samsung galaxy S, the phone was detected by the computer and the program KIES opened automatically so I could take pictures and video s out of the phone unto my computer
    today however no matter what I try the phone is not detected the computer keeps telling me that there is an error of some sort ad the device is unknown:confused:
    Does anyone know this problem? and if yes, what can I do about it?
    thanks a bunch for reading and hopefully for some solutions:D
     

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  2. sitlet

    sitlet Banned

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    uninstall the device in Device Manager, then plug the phone back in again.
     
  3. marefin

    marefin Well-Known Member

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    This may or may not work (it did for me at least): Before connecting the USB go to Settings ---> Applications ---> USB settings ---> then choose "Mass Storage". Let me know if it works or not.

    edit. ignore me, misread the question. but still try it tho :D
     
  4. kristal

    kristal Member This Topic's Starter

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    it doesn t work, it tells me there is an unknown device but there are no possible tasks I can perform, so uninstall is not an option
     
  5. kristal

    kristal Member This Topic's Starter

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    didn work either but thanks anyway!:)

    the phone doesn t give the connection ikon anymore, that s strange,..though it does make that beeping noise showing it is charging the battery..I think I m going to call samsung tomorrow:rolleyes:
     
  6. sitlet

    sitlet Banned

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    You should be able to right click and disable or uninstall. Also, be sure to check everywhere else on device manager. It may have installed itself as some other device.
     
  7. kristal

    kristal Member This Topic's Starter

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    hmmm still looking, have to translate it in dutch first LOL right cicking hasnt helped me very much but I ll keep looking in the settings, maybe I misunderstood your advice due to the fact that I have a dutch windows version:D
     
  8. kristal

    kristal Member This Topic's Starter

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    my computer doesn t find a device if I change settings to mass storage..( called samsung and they adviced me to do the same thing, only in dutch ) so what does that mean..a problem in my computer or a problem in my phone?
    I think it may be the computer that is being a pain in the youknowwhere

    edit* I just found at that when I set my phone to MASS STORAGE it is not detected by the computer in the device manager but it IS detected by kies..
    but when kies tell me I have to reconnect in the KIES modus..it doesn t find the phone anymore..
    strange
    any thoughts on that?
     
  9. kristal

    kristal Member This Topic's Starter

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    so I reinstalled KIES which didn t help me at all.
    at this point the computer finds NOTHING,
    I have windows 7 installed, it should give me a pop up to tell me a new device for mass storage was found..it doesn t do that, so I checked if I could find te device manually but no...there s just no device detected..
    the cable isn t damaged as my phone is in fact charging the battery when connected to the computer, so that should tell me there IS connection.
    the only thing left to do according to the samsungguy is to format my sd card. which I m not exactly keen on doing as I will loose everything in the phone ( including my crazy bird progress LOL)

    any good ideas left anyone?
    I just ran out of options
     
  10. kristal

    kristal Member This Topic's Starter

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    I reinstalled the driver in KIES again.( and again and again) and that seems to have solved the problem, I am now able to transfer my files to the computer through KIES..I hope it won t fail me again tomorrow :p
    for now thanks a lot for your help
    kristal
     
  11. bindo

    bindo New Member

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    From home screen go to settings----> about phone----> USB Settings---> then select "Ask on Connection" before you plug in the cable. Then open Kies on PC and After it has started Plug in the Cable to your phone and it will ask for the selection. At that time choose Samsung Kies and it will connect you. At least it did for me.
     
  12. kristal

    kristal Member This Topic's Starter

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    thanks , for now it s all working but just in case I m having problems again I ll keep your method in mind, it s worth trying!
     
  13. mattuhh

    mattuhh Well-Known Member

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    I had this problem for a long time, and the way I fixed it was every time I want to use Kies, I have to un-mount my external SD card, take it out of the phone, and then plug in the usb cable and select Kies from the list.
     
  14. shanebrowning

    shanebrowning New Member

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    Have tried all of the above. Software just sits and tries to connect, but can't, when running Kies. Connects as mass storage device etc no probs. Don't have SD card. Samsung says that I don't have correct software .NetFrame + DirectX, but guess what, I do have it all. Windows 7 comes with the required s/ware on install. Have found that MTP seems to be a problem and believe that Samsung/Microsoft have not created the drivers properly and need to redo USB drivers.
     
  15. kristal

    kristal Member This Topic's Starter

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    well you might say that the conclusion is , KIES doesn t work as it should:p
     
  16. lobo76

    lobo76 Well-Known Member

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    you should not be using kies for anything other than firmware upgrade... if you want the official official firmware. file transfer and whatnot, I use the phone as mass storage device, which is much better.

    p.s my contacts are all gmail, so they are in the cloud. :D
     

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