Samsung Galaxy S VIBER IssuesSupport


Last Updated:

  1. IoIcat

    IoIcat New Member This Topic's Starter

    Joined:
    Nov 2, 2011
    Messages:
    3
    Likes Received:
    0
    My friend and I both have Samsung Galaxy S and we're both Viber users. We tried calling each other but I can hear them but they CAN'T hear me. What's the problem?
     

    Advertisement
  2. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Hi,
    This is a member of Viber's Dev. Team. :)

    I need to know few more details in order to help you:
    * Do you use stock or custom ROM? and you friend?
    * Which Viber version do you and your friend have?

    Thanks in advance!
     
  3. IoIcat

    IoIcat New Member This Topic's Starter

    Joined:
    Nov 2, 2011
    Messages:
    3
    Likes Received:
    0
    Hey there,
    we are using 2 different phones and different versions.
    Here is the info:

    Viber version 2.1.2

    Samsung Galaxy S2
    Model number GT-I9100
    Android version 2.3.4
    Stock rom/original rom

    Samsung Galaxy S1
    Model number SGH-I897
    Android version 2.1
    Stock rom/original rom

    Issue:
    S1 can hear the call from S2
    S2 can't hear the call from S1

    Thank you for your help, sir!
     
  4. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Hmm...
    There could be 2 possible sources for this problem:
    1. the Android 2.1 (relatively old) could be causing the microphone to not function.
    2. Something else in the Galaxy S1 (maybe the model number) is not allowing Viber to use it.

    Please go to Settings --> About Phone --> Model Number and let me know exactly what's written under that line.
     
  5. IoIcat

    IoIcat New Member This Topic's Starter

    Joined:
    Nov 2, 2011
    Messages:
    3
    Likes Received:
    0
    Samsung Galaxy SI

    Model Number: SAMSUNG-SGH-I897

    Instead of Android, the SI is Kernel Version 2.6.29 - could this also be a problem?
     
  6. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    We're going to check it and see if that's indeed the source of the problem. I'll let you know if we have any conclusions.
     
  7. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    @IoIcat - it looks like the problem is indeed with the fact that your Kernel has been altered.

    We can't really offer you a solution since we don't support custom Kernels. You can either revert your entire phone to factory settings (so the Kernel is Android again), or install a custom ROM that we partially support (CM7/MIUI) and see if it helps.
     
  8. sdai

    sdai New Member

    Joined:
    Nov 14, 2011
    Messages:
    1
    Likes Received:
    0

    Same issue happens on my Galaxy S too,
    my model number is GT-I9000
    Firmware version is 2.2
    Kernel version is 2.6.32.9 root@SE-S506 #1

    please help.:(
     
  9. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Please see my response above.
    This is probably an internal Kernel problem, that collides with Viber's attempts to activate the speaker :(
     
  10. prapsik

    prapsik New Member

    Joined:
    Dec 3, 2011
    Messages:
    1
    Likes Received:
    0
    I have same problem with phone tagheuer link runing android version 2.2
     
  11. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Users with the one-side voice issue - as I explained, the reason for this problem could be customization made on your phone (either on the Kernel or the ROM) or the fact that your device itself is not officially supported by Viber. This way or another, you may contact our support team at Viber Support and Knowledge Base and see if they can provide you with further assistance.
     
  12. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    To all,
    We (Viber) are about to release multilangual support for Viber at last!

    We would appreciate your help with translation to your personal language. If you are fluent at any other language than English, this means adding missing translated lines, and confirming the existing translations previously added by users: Translate Viber - Streamlined Translation Platform for Sites & Apps - Viber

    Remember - we let the community of our users shape Viber and decide what it looks like :)

    If you have any questions please let me know. We thank you in advance,
    the Viber Team.
     
    gramifar likes this.
  13. Djoxx

    Djoxx New Member

    Joined:
    Feb 16, 2012
    Messages:
    1
    Likes Received:
    0
    I have Samsung Galaxy S, Android version is : 2.3.5
    I install viber after 5 minutes write VIBER IS DEACTIVATED ??
    Not because of android version ??:mad:
     
  14. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Are you using a custom ROM?

    If you are, please check your IMEI number (universal device identification number) inside the phone's "About" page. Once you found it, please compare it with the real IMEI number that's written on the back of your phone.

    Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the deactivation problem. We plan to provide a fix for this issue soon (Viber 2.1.3) by collecting all the problematic IMEI's from our users, and manually whitelisting them. If you'd like to make sure yours is also included in the list, you can let me know what IMEI is written in the "About" page, so we make sure it's going to be included in our fix.
     
  15. daniel halimi

    daniel halimi New Member

    Joined:
    Jul 19, 2012
    Messages:
    3
    Likes Received:
    0
    I have a galaxy mini
    model number: GT-S5570I
    Android version:2.3.6
    every body can hear me on viber but i cant speak to anyone
     
  16. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Hi,

    Are you running a Custom ROM on your Galaxy Mini?
    Also, does this problem persist when testing it on a few different WiFi networks?
     
  17. daniel halimi

    daniel halimi New Member

    Joined:
    Jul 19, 2012
    Messages:
    3
    Likes Received:
    0
    how can i know whether i'm using custom ROM or not?
    yes i tried it on different wifi networks and it didn't work :(
     
  18. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    If you don't know what it is, then most likely (if you didn't receive the phone from a friend, or didn't let them install it) you're not running a Custom ROM.

    Please use this direct link to open a Support Ticket with our support team. They will look into the details of the problem and hopefully guide you through a solution: Your ticket details | Viber Support

    Thanks in advance, and we apologize for the temporary inconvenience :/
     
  19. daniel halimi

    daniel halimi New Member

    Joined:
    Jul 19, 2012
    Messages:
    3
    Likes Received:
    0
    ok thank you
     
  20. ifsbaba2009

    ifsbaba2009 New Member

    Joined:
    Sep 23, 2012
    Messages:
    1
    Likes Received:
    0
    When I use viber to call my friends, we can't hear each other. I have re-installed it 3 times. I also reset the phone to facory settings but no improvement. However, for a very short time, viber actually worked fine but again it stopped. Also after every call, it displays a message for Force Close.

    The Model Number is GT-15801
    Firmware version is 2.1-update 1
    Kernel Version 2.6.29 root@SE-S604 #2
     
  21. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    We see you're running Android 2.1 on your phone.
    Have you considered updating to a later OS version?
     
  22. anu112

    anu112 New Member

    Joined:
    Oct 24, 2012
    Messages:
    1
    Likes Received:
    0
    I have galaxy S2
    Model number:Gt-I9100
    Android version 4.0.3
    Every time I want to sync contacts, call or text viber tells me: Viber service is currently unavailable or being blocked. Please try again later.
    I have re-installed it many times but still the same. It works with wi-fi but not with 3g. Please help!
     
  23. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    What country are you located in? Which cellular network?

    Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

    In order to verify this, we recommend to:
    1. Test Viber on a few different WiFi networks, and see that it works fine.
    2. Contact your cell company and confirm this with them.
     
  24. doc_semsem

    doc_semsem New Member

    Joined:
    Nov 4, 2012
    Messages:
    1
    Likes Received:
    0
    i have agalaxy s i 9000 and use viber with my friend but he use agalaxy s11
    but i donot hear him or he doesnot hear me???
     
  25. ViberMedia

    ViberMedia Well-Known Member

    Joined:
    Feb 23, 2011
    Messages:
    284
    Likes Received:
    52
    Does this problem occur only between you two, or does it also happen to him with other Viber users, and to you with others as well?
     

Share This Page

Loading...