SAMSUNG GALAXY S2 - Recover photos from a sub-folder after factory resetSupport


  1. acortes21

    acortes21 New Member

    I had issues with my phone so as always T-Mobile suggested a factory reset (which did not fix the issue) I lost all photos, videos, etc. I was able to recover most photos and videos but the ones I had to put into separate gallery folders did not recover and I can not figure out how to recover. I have tried a few different recovery programs but they only seem to recover what was in the standard gallery folder and not the sub-folders. I have lost alot of pictures of my 2 oldest children and my 9 month old twins. Can someone please help before I have to return my old device. (they sent a warranty replacement and I have to send my original back).

    Thank you!

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  2. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    Moved to Samsung Galaxy S2 section. :)
    Atma likes this.
  3. Atma

    Atma Well-Known Member

    Welcome to the forums acortes :ciao:

    The only thing I can suggest is try Recuva. I've seen people have great success with it. I don't know how well it works after doing a factory reset but its worth a shot.
  4. galaxyphoneII

    galaxyphoneII New Member

    Hello,

    I have got another problem which I need to do factory reset too.. But I have some photos that I do not want to delete at all.. My question is to acortes21. How did you get your photos back ? I know you did not get all of them but you have got some of them. How did you do that. Please help me I really need this to be done..

    Thanks
  5. PM80

    PM80 Member

    I read there is a recover possibility for photos after a factory reset. I was wondering how. I have a samsung galaxy S2 it doesnt work anymore, last rescue is factory reset. (can not connect to make backups) So how can I recover photos and video's?
    Or will the galary be untouched? It's all on the internal memory of the phone, it does not have a SD card unfortunately. could someone give me some instructions? Or can I just use that recuva for the whole problem?
    Thank you!!
  6. Atma

    Atma Well-Known Member


    Hi PM80 and welcome to AF. :wavey:

    What kind of problem do you have with your phone? Does it turn on at all?

    A factory reset won't delete things on internal storage like pictures. I think that Recuva is more for things that have been deleted. You can also check this thread, A Backup Routine for us all. Download the windows or linux script near the bottom of the page. If you can't connect your phone to your computer though, that won't work.
  7. PM80

    PM80 Member

    Hi thanks and thank you for the quick respons. The phone turns on but wont go past the homescreen. It all started with a pop up that kept popping up what ever I did, it was in a loop. My bf tried to flash an other ROM, but of course that doesnt work when you do not remove the old one.

    How do you know that it wont delete the pictures on your internal memory? Is that by your own experience? Cause most people say it does delete EVERYTHING including the self made pictures :(
    But I understand in the case it does delete them....recuva can recover them?

    The stupid thing on Samsung galaxy S2 was that I had to select the usb mode, but I could not do a thing on the phone because of the pop ups, so connecting was impossible. Last option and the advice everyone gives me is resetting with factory reset. (are there dirrent kinds of resets? Soft reset does not work)

    Thanks :)
  8. Atma

    Atma Well-Known Member


    Yes, I have factory reset many times. It won't delete your internal storage. I've had a few others on here in your position with pics they wanted. A factory reset didn't delete their pics either. I don't know if it deletes everything on some phones, but this one it doesn't. :)

    Power off your phone again. Hold both volume buttons and the power button at the same time. When the phone vibrates, let go of the power button but keep holding both volume buttons. In a few seconds you should be in the recovery menu. Use volume buttons to move up/down and power button to select. *if power button doesn't work, use your home button*. Go to wipe data/factory reset and select it. Next, select format cache partition. Now select reboot.

    So are you still on the rom your boyfriend loaded or the stock rom the phone came with? If you need to go back to the stock rom you can follow this guide. I don't think that deletes internal storage either, but I can't remember for sure.
  9. Captain Mal 78

    Captain Mal 78 Well-Known Member

    Just to note what a factory reset does delete on the Galaxy S2. It will delete contacts, text messages, and all of the apps that you downloaded (the apps that came with the phone will still be there). As long as you have your contacts backed up through your t-mobile account or google account, you can easily get those back.
  10. PM80

    PM80 Member

    Thank u both for the advice. I am gonna try...hope it goes back to the original rom...you would think so with a factory reset!
  11. Atma

    Atma Well-Known Member

    Just make sure you don't select 'format internal storage'. Also, if you are on the stock rom now, that's what it will be after a reset. If you're on a custom rom, a factory reset won't change you back to the stock rom.
  12. PM80

    PM80 Member

    Oh no so he probably made it worse by trying to flash a new rom...as youre not sure putting the old one back does not delete the internal memory. Arghh sight
  13. Atma

    Atma Well-Known Member

    If you're on a custom rom the only way to get back to the stock rom is to use odin unless there was a backup made before installing the stock rom.

    If you're on a custom rom, a factory reset can still help and it won't delete the internal storage. If you're getting popups saying something like com.process.google has stopped working, then you definitely need to try a factory reset.
  14. PM80

    PM80 Member

    For my understanding stock is what came w the phone. Costum is one you can flash on the phone. He took the lightning rom...not working cause it was not propperly installed. No back ups on computer..does it ask for a back up on the phone itself before flashing? Then he might have said yes.....gosh getting less and less possitive about this now :(
  15. Atma

    Atma Well-Known Member

    Yes stock is what comes with the phone. To do a backup, after rooting, you have to go into the custom recovery and manually do a backup. Right now it doesn't really matter what your on. You can still do the factory reset. Just follow my instructions above for going to recovery.
  16. fionagreen222

    fionagreen222 New Member

    When you deleted something in your phone, first remember not to use your phone again, including text, calling,and try to recover photos from Samsung you want first. After that, you may use you phone.
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