I had issues with my phone so as always T-Mobile suggested a factory reset (which did not fix the issue) I lost all photos, videos, etc. I was able to recover most photos and videos but the ones I had to put into separate gallery folders did not recover and I can not figure out how to recover. I have tried a few different recovery programs but they only seem to recover what was in the standard gallery folder and not the sub-folders. I have lost alot of pictures of my 2 oldest children and my 9 month old twins. Can someone please help before I have to return my old device. (they sent a warranty replacement and I have to send my original back). Thank you!