Support Samsung Galaxy S4 Help

Discussion in 'Android Devices' started by Shock, Aug 20, 2013.

  1. Shock

    Shock New Member
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    Aug 20, 2013
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    Hey, I just bought a new phone (Samsung Galaxy S4) and I have no idea if there is something wrong with it or if it is normal... After I shut down my phone, I try to turn it back on with a click of a button on the power button, and it doesn't do anything.. I tried holding it down.. sometimes it works.. sometimes it doesn't. The only way I could turn it on is by pressing the power button around 5-6 times, I was wondering if that is an issue with my phone or is that normal?
    Can someone tell me the proper way to turn it on?

    Also another problem is, whenever I text my battery goes down pretty quickly and the back of my phone gets hot and I only get around 11 hours of life after charging it fully.

    Thank you in advance
     

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  2. AbductedCasper

    AbductedCasper Active Member
    16

    Aug 12, 2013
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    Male
    The power button might be a bug/glitch I suggest you return the s4 and get a new one if youre still in your warranty. If the phone gets heated up its normal it happens to all the s4.
     
  3. Shock

    Shock New Member
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    Aug 20, 2013
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    oops delete please
     
  4. Shock

    Shock New Member
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    Aug 20, 2013
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    Thank you, but uhm for a normal s4 do you press it once? or hold it down?
     
  5. GalaxyS2Kent

    GalaxyS2Kent Well-Known Member
    48

    Sep 2, 2011
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    Female
    homemaker
    England
    I have to hold mine down for a few seconds until I feel it buzz. I think is a by-design feature to reduce the accidental turn-off/turn-on. Just a guess.
     
  6. Podivin

    Podivin VIP Member
    VIP Member
    213

    Nov 29, 2009
    3,679
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    Jacksonville, Fl
    If by 'shut down' you mean completely powering it off, as opposed to just putting it to sleep, then yes it's normal to have to long-press the power button to turn it back on.
     
  7. itsallgood

    itsallgood Well-Known Member
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    Jan 27, 2011
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    I say its normal. It takes my S4 a few seconds, from power down, holding down the power button before I feel the vibration and power up.
     
  8. BigRedGonzo

    BigRedGonzo Well-Known Member
    93

    Jan 12, 2010
    871
    204
    93
    Male
    Process Engineer
    Winston-Salem, NC
    Shock,

    I believe there is some confusion about your question. When you said "shut down," are you referring to actually powering the unit off or just putting it to sleep (or stand-by?)

    If you are talking about starting the phone from a "power off" state (no power, no service, etc...,) then you would have to press and hold the power button until you get a vibration and then it takes a minute (or so) for the phone to get up and running.

    If you are talking about "waking" the phone from its stand-by state, a single click of the power button or the home button will wake the phone up.

    As for heating up, I use my phone somewhere between heavy and medium and my phone never gets hot. If yours does under just texting use, I would suggest returning it to the carrier and getting it replaced. Before doing so, you may want to do a Factory Data Reset from the recovery menu to see if that helps. When I first got my phone, I was very unimpressed (to the point of returning it for something else.) I decided to do a FDR before taking it back and it made all the difference in the world. After the FDR, everything worked properly, my batter life was much better and the issues I was experiencing all went away.

    FWIW,
    BigRedGonzo
     

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