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Samsung Galaxy S4 issues Lockscreen, etc.Support

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  1. GloNTheDrk

    GloNTheDrk Member

    I have been having issues with my Verizon gs4 & was wondering if anyone may have heard of these from other people.

    First issue I am having is on the lock screen. The little light from air view tends to go crazy and jerks side to side and I am not able to unlock the phone and then the screen shuts off and the blue notification light turns on while the screen is off and stays on until I press the side power button. Then it goes back to normal or sometimes it restarts the phone with out asking me if I want to restart it.

    Seems to only happen when I get a text. I even have air view off!
    One time it put phone in safe mode and I've never seen this on any android. I've had this phone for less than a month.

    Second issue is when I am using Swype to text I sometimes get a long delay and it acts like I was long pressing a letter.

    Third issue when I hit the home button once it goes to recent apps like if I was holding down on home button which I wasn't. same thing happens when I tap the back button once. it opens up multi window. I have to turn multi window off so this doesn't happen anymore.

    it's frustrating because I just got this phone and wouldn't think I would have this many issues already with it.
    Should I contact Verizon about these issues? Or would someone know a fix to them if there are any?

    I have reset my phone. shut off phone. took battery out for 10 secs and this is all still happening!!!


  2. Podivin

    Podivin VIP Member VIP Member

    I haven't seen these particular issues reported before. My gut response is to take it back to Verizon for a swap, but the first thing they are going to ask you is if you've done a factory reset on it. So if you haven't, you might as well try one before contacting Verizon (and if you can't find anything else that fixes the problem)
  3. GloNTheDrk

    GloNTheDrk Member

    Yes I did do a factory reset and still doesn't fix the issues
  4. joesixpack

    joesixpack Well-Known Member

    Sounds like you got a bad unit (uh huh huh huh, you said "unit"). I haven't had any of those issues and can't see why anyone should have to go through that stuff.

    I never even knew Android had a "safe mode" (got any pics of that)!

    I'd take it back for an exchange now while you still stand a good chance of getting a new phone instead of a refurb.
  5. GloNTheDrk

    GloNTheDrk Member

    Yes I did take a screen shot of my phone in safe mode. I called Verizon they are sending me another phone.

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