I've been doing a bit of research, and it seems that Samsung Kies is not meant for (or supported) for North America. Apparently, the older versions of Kies could work on our Captivates and was available to download through Samsung's Europe site. However, the newer versions of Samsung Kies can apparently detect that we've got North American Captivates and will not connect. Anybody have links to the older versions? thanks! P.S. Doesn't proprietary-ness totally defeat the reason we bought androids in the first place?