Support Samsung Kies won't install on Windows 7

Discussion in 'Android Devices' started by nubianepiphany, Jul 28, 2012.

  1. nubianepiphany


    Apr 13, 2012
    Hi All.

    Just got a TMobile Samsung Gravity from my cousin as a gift. Have been trying unsuccessfully to root the stupid thing for 2 days now and I am unable to download Kies. I keep getting the following message from the Kies Installshield Wizard:

    Samsung Kies – Installshield Window
    1152: Error extracting
    C\users\Tara\AppData\Local|BF3BDE3A and 61514277
    Kies.msi to the temporary location

    Download Program: Kies_2.3.2.12064_10_1.exe

    Here's the link to the program:

    My System Info:

    Toshiba Satellite
    3.1 Windows Experience Index
    AMD Sempron™ SI-42 2.10GHz
    2.0GB (1.75GB usable)
    32bit Operating System
    Service Pack: Windows 2007 Service Pack 3 (SP3)
    Net Framework Client 4
    and an 86xbit something or other
    Using Mozilla Firefox

    Now, it's two days of my life I'll NEVER be able to get back, just trying to get the phone to it's optimum use. Have downloaded Titanium Back+root, but CAN'T GET INTO THE DANGED phone.

    I've done a registry clean and all I got out of it was a faster pc (not a bad thing).
    I'm tethered to phone as hotspot and when I first plugged it in via usb cable, the system showed that it downloaded the driver for the device, but I don't see it ANYWHERE on my computer. Same thing with the Kies program. When I do a search in the start program box, neither Kies nor Samsung show up, however, I do see it in my temporary download folder. I never get the option to save it to desktop, so I'm at a loss.

    I'm wondering if I have to register on website in order to get the stupid download, which I don't wish to do, as EVERYONE and their mother now wants access to all your personal information.

    Any suggestions?
    Bueller. Bueller. Bueller.

    PS: If you reply, please explain it to me like a two-year-old. I'm no techie!:eek:

  2. gblues

    gblues Well-Known Member

    Mar 19, 2012
    Caldwell, Idaho
    You should create a new thread for your request, but the 2 biggest causes of problems with extracting software are either a corrupt download or a full HDD.

    - delete all copies of the installer you have
    - Go back to the download page
    - right-click the download link and choose "Save target as" (or "Save Link as" depending on the browser)

    To check your HDD space:

    - Click Start > Computer
    - Right-click the C: drive and choose Properties

    The Properties screen will have a pie chart showing free space. If your free space is measured in MB (or worse, KB), you are out of drive space and need to free some space.
    dan55 likes this.
  3. nubianepiphany


    Apr 13, 2012
    Oops, my bad for not creating a whole new thread. I have plenty of ram left on the HDD, but as for reinstalling the installer....

    how on earth do I do that?
  4. gblues

    gblues Well-Known Member

    Mar 19, 2012
    Caldwell, Idaho
    You're not reinstalling the installer. You're deleting the old copy of the Kies software download (Kies_2.3.2.12064_10_1.exe) and downloading a fresh copy using the instructions I posted above.

    If you're still having trouble, you probably have something else in your system conflicting with the installer; typically, anti-virus/security software. Disable it and try again.
  5. butcherz

    butcherz New Member

    Sep 24, 2012
    Is this problem solved? If not I have a small idea. First you must defrag your computer if ever that it can't extract the file. Here. Then if your done maybe after that you go to Start Menu>Run> type chksdsk then run. After that then your done you can reinstall the kies.
  6. dan55

    dan55 Well-Known Member

    Oct 23, 2010
    many thanks - i deleted the install exe and re downloaded it - it then installed ok :)
  7. william201

    william201 New Member

    May 16, 2014
    I try to download kies but every time I try to install it I keep getting this message "you are not connected to the Internet. installation cannot proceed. please check the Internet connection and try again" even though I'm connected to the internet :/
    after this message come my internet disconnects each and every time no matter from where I try to download
    please help

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