Samsung Moment Keyboard Defect (very minor)Support


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  1. acp

    acp Well-Known Member This Topic's Starter

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    Recently, I mentioned that I exchanged my first Moment due to a clicking noise that would occur any time I pressed down on the glass near the left side edge. I originally thought it was a defect in the glass area and that maybe the plastic underneath had cracked etc. However, tonight I realized the clicking noise is actually from loose plastic on the outer edge of the QK where the down arrow is and the Z key.

    The two Moments I've owned each had this defect. I'd say it was just wear and tear except I've only had each phone a total of 3 days. I have my wife's phone as a comparison and her phone has never had this problem, whereas my two phones have and each of them were perfectly fine at the time of purchase.

    Any one else notice the noise?

    I'm not returning the second one unless it gets considerably worse, for now it's just a clicking noise that you can hear in a quiet room. I'm guessing this is due to the fact I carry it in my jeans pockets and she carries it in a purse, so there is not as much pressure on the phone.
     

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  2. acp

    acp Well-Known Member This Topic's Starter

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    holy crickets

    so, no one else has this on their Moment?
     
  3. latinmaxima

    latinmaxima Well-Known Member

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    Sorry not happening on either of the phones I have access to.
     
  4. madfella

    madfella Member

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    Just checked all three of mine...no clicking. Sorry and good luck.
     
  5. acp

    acp Well-Known Member This Topic's Starter

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    good to hear your phones are ok

    like I said it is very minor, so it may be something most people don't notice/care about.
     
  6. AndroidSPCS

    AndroidSPCS Well-Known Member

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    Had mine for a week, can't notice a creak. Ok maybe normal plastic noises, but nothing to worry about here.
     
  7. Warlock

    Warlock Well-Known Member

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    nope no creaks here either.
     
  8. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

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    Nada on the creaks!
     
  9. souljah335

    souljah335 Well-Known Member

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    Absolutely nothing
     
  10. Flipper

    Flipper Guest

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    Not on mine either....
     
  11. acp

    acp Well-Known Member This Topic's Starter

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    Lol @ my luck

    I'm going to a picture or video to show you guys because I don't know if I explained it well
     
  12. markv723

    markv723 New Member

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    I'm actually experiencing the same symptom. Definitely appears to be a build issue. More than likely more and more people will experience it as they begin to use the keyboard more often.
     
  13. KillTeam

    KillTeam Member

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    I don't have a click, but I do have a creaking noise on the bottom and middle left of the phone. The top left doesn't do this. It looks like there's a very very minimal gap from the middle to the bottom between the keyboard and the top of the phone so when I press down on the middle or bottom left of the phone it makes a creaking noise. It's irritating but I don't think it's anything major, or at least I hope it isn't.
     
  14. acp

    acp Well-Known Member This Topic's Starter

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    killteam...slide out the keyboard and press down on the plastic part directly below the down arrow. the plastic part that houses the buttons is the part that is probably loose if you hear any noise when pressing down on the left side of the screen.
     
  15. KillTeam

    KillTeam Member

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    No noise or movement on that part, the only noise I get is when the phone is closed and I press on the home key or the middle and bottom of the left side of the phone. With the keyboard out there is no noise anywhere.
     
  16. acp

    acp Well-Known Member This Topic's Starter

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    Ok I had no idea I could take a pic, edit it by adding an arrow in picsay, then upload it to photobucket, then copy and paste it into here all on my phone...that is sick, I couldn't that on my iPxxxx. Anyways, the plastic piece that the arrow is pointing to is the loose part that makes a loose plastic noise

    http://i121.photobucket.com/albums/o219/acp5533/picsay-1258609270.jpg
     
  17. AndroidSPCS

    AndroidSPCS Well-Known Member

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    Ok the picture helped. Yes mine has a very very minor creak in that area too. I consider this normal plastic construction noise, since it's a trim piece that is probably attached via a few points to the keyboard.

    Never noticed it before, don't think it's worth any worries over. Probably will never think about it again.
     
  18. acp

    acp Well-Known Member This Topic's Starter

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    I don't think it's a big concern either...I just don't want it to get any worse.

    That part was not loose when I left the store, so it is something that does happen over time.
     
  19. agent0014

    agent0014 Well-Known Member

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    I think the real question here is, how did you take a picture of your phone with your phone?? :D
     
  20. acp

    acp Well-Known Member This Topic's Starter

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    Lol

    It was actually my wifes phone....you would think I kicked her puppy by the way she reacted when I borrowed her phone to do this
     
  21. cs89

    cs89 Member

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    ACP, thanks for the link to this thread. Yes, I am having the same problem as you. At first, I thought the creaking I was observing on my screen was unrelated to this keyboard issue. But after pressing down on the area you point out a few times..now my screen doesn't creak (temporarily I assume). So they are definitely related. I fear this is going to get worse over time. If nobody else is complaining about this problem, maybe I should try replacing it.
     
  22. acp

    acp Well-Known Member This Topic's Starter

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    Yep definitely sounds like we were having the same problem....I actually just picked up a hero, so no more keyboard lol
     
  23. cs89

    cs89 Member

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    I am getting close to my 30 days on the phone and the clicking sound on the screen has returned. Does anyone else hear this? I'm wondering if should replace it or just get over it. Thoughts?
     
  24. tommystarman

    tommystarman New Member

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    Don't worry about it, its actually the back that holds the battery i just checked mine if u pull off the back and hold the battery still it dont click anymore so I would keep it
     

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