Samsung NPS phone dead after updateSupport


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  1. oconradsen

    oconradsen Member This Topic's Starter

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    Hi, I just got my new Samsung i7500 Galaxy and try to connect to the PC,

    First my NPS rel 1.2.0 did not accept the phone, I could see it, I could se virtual disk, but not connet to the phone , NPS said "Not supported phone",
    I went to Update NPS, and NPS found rel 1.3.0. IJ1 which I downloaded and installed.
    Then phone still not connected. NPS displayed message- "this firmware not supported, only supported function is upgrading firmware", well that was easy :) go to update in NPS, found new firmware version, and NPS downloaded, copied the old version from the phone to PC, and then uploading new firmware, it went all the way on the PC to 100%! and Success - completed.

    However Display on Phone is still showing " Downloading..." and show a blue square icon in display, after 2 hours I took the battery out for 5 minutes and put it back in, and the phone goes back to "downloading " -

    I have tried to :

    Power off
    Hold volume down + call button + end call button

    and

    Volume down + OK (center of d pad)) + power

    But this just "lock the phone in a mode with display off".

    any Ideas on how to reset the phone and start on again ? Do I have to turn it in to Samsung?

    /Ole
     

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  2. kam187

    kam187 Well-Known Member

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    Hi,

    If its gone directly to downloading then the recovery is totally broken. You can fix it easily with Odin tool.

    Have a look in the forum for the tutorial on how to use it. Its not very dificult :)
     
  3. devan963

    devan963 Active Member

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  4. oconradsen

    oconradsen Member This Topic's Starter

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    Thank you for advice on ODIN, it was eay to find and easy to download the tool and sw firmware, Odin can detect the phone - great- however
    it seems as something is not right yet.
    I start Odin Multi Downloader v3.95.exe
    select --> Orion.ops
    check one package , Reboot, and protect OPS
    and Select one package "I7500O2UIG5-CL40378-O2U.tar"

    => then press START

    Odin runs for a sub second and returns the following in the message window:


    <1> Added!!!
    <1> Detected!!!
    <1> odin mode.. check platform verification.
    <1> START!!!
    <1> odin mode.. do file mapping..
    <1> check download environment.
    <1> e - big partition size!!
    <1> Delete Comm3engine


    And then the first sqare in upper left part of the odin screen becomes RED with text "FAIL" , The Samsung I7500 phone has a steady "Downloading.." on the display.

    Any advice for a cure?
    /Ole
     
  5. oconradsen

    oconradsen Member This Topic's Starter

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    When I connect the phone to the USB port, it seems to detect the phone
    in windows XP pro. I get a device under Universal Serial Bus controllers => SAMSUNG USB Composit Device, and I get
    a MODEM => SAMSUNG Mobile Modem #3 ( it must have detected it 2 time before)
     
  6. devan963

    devan963 Active Member

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  7. Rastaman-FB

    Rastaman-FB Well-Known Member

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  8. oconradsen

    oconradsen Member This Topic's Starter

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    Hi,

    installing NPS and ODIN on another pc made it!
    I installed the SW on the new PC and flashed the phone, All seems OK now.

    Thank you for all the help.

    Best regards
    Ole
     
  9. devan963

    devan963 Active Member

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  10. Rastaman-FB

    Rastaman-FB Well-Known Member

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    if you want take it and upload it. i have 300 gb of bandwidth tho so im not that bothered
     

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