Hi Everyone, Yes currently I have my Samsung Prevail in repair and is going back and forth. They are NOT doing their jobs what so ever. My problem started in January 2012 when my faceplate the buttons were not working and I had to send in back for repair and then I got it back and everything worked. May 9 2012 another problem and it the battery it will not charge and I have 2 battery and it always charges to 100% and it is full. When I plug it into a USB port it is not charge and it is decreasing. I plug it into the wall charger and it is still the same. I had sent it back to Samsung again. May 15th got back the phone and this time when I plug my USB data cable the computer will not recognize the Samsung Prevail at all. I had used it on 5 computers and the entire 5 computer will not recognize the device at all. This time additional to that problem I charged my batter and it goes to only 81% and it says "completely charged". I thought it was 100% fully charged but no it is not fully charged at all. BOTH batteries have the same issue. Send BOTH batteries back to Samsung with the phone. Told Samsung to test the batteries and to test thoroughly with the phone. Got a call from Samsung yesterday and I asked them did they test the two batteries and they said "NO" we did not test the two batteries and we need the device also. I said I have sent BOTH the batteries and the device back to Samsung for the test. I asked them WHY THEY DID NOT TEST THE BATTERY. They replied to me "I don't know". I was shocked how they replied me. They also said they changed my speakers and mean while I don't any problems with my speakers. You heard of the saying if it is not broken don't fix it... Well obviously they are fixing something that is NOT broken. Today June 5,2012 they will send the phone back to me and they said if there are problem send it back to us and we will evaluate the phone further. Let's see what happens. Will update on what happens. So far I send the phone back 3 times already. Today June 8,2012 and I received my Samsung Prevail back. Now I am going to try and recharge my 2 batteries and what happens. Well I did try the batteries and guess what....THE PROBLEM IS NOT FIXED. It goes to 80% and it says charged again. I have two batteries and Samsung has give me NEW batteries and still the same problem it will not fully charge. The computer still will not detect it and I think my data cable has a problem and I will send back for Samsung for an exchange for a data cable. Today (June 11,2012) called Samsung and spoke to level 2 and the lady and she apologize profusely. Well she upgraded me to the 2nd day air. She wrote in my notes this is the 4th time repair and that sent to RSI (Repair Service Inc) **special instructions**. The lady wrote like this: *06/11/2012//16:20:55//STACL2018//Telephone//Customer* 1) Inquiry: 4th time repair, upgraded shipment 2nd air, sent rsi special instructions 2) Resolution:apologize, apologize, apologize ZZZ05 June 14,2012 the phone has arrived to Samsung and today June 15,2012 they are testing the phone and I was shocked when I look at my ticket because they said my LCD screen/Touchpad was scratch and before it was not scratched before I had the screen protector on already. Also where is my Data Cable? I have sent my Data Cable but I don't see it in the notes below. This is what it says: *06/15/2012//14:03:52//0001773863//Telephone//ASC* 6/15/2012 1:03 PM-Edmond: The unit has left the technician. SOLUTION: Replaced PBA *06/15/2012//11:10:17//0001773863//Telephone//ASC* LCD/TOUCHPANEL CAME SCRATCHED *06/14/2012//14:49:19//0001773863//Telephone//ASC* 6/14/2012 1:48 PM-Esmeralda Vera: Accessory: BATTERY,CHARGER *06/14/2012//14:49:17//0001773863//Telephone//ASC* 6/14/2012 1:48 PM-Esmeralda Vera: The unit has been received. Pack Condition: Fair Packaging (Orig. Box & Cushion) When I came back from work today I saw that Samsung CLOSED the ticket and it is DONE repair. I was what the heck and they finally replaced the phone. They should have done that the second time I send it back. Now they said that it failed Quality check and it should be a long time ago like the second time it was sent. It said this: *06/15/2012//18:46:30//0001773863//Telephone//ASC* 6/15/2012 5:46 PM-Julio P: The unit is shipped. *06/15/2012//18:46:28//0001773863//Telephone//ASC* 6/15/2012 5:45 PM-Julio P: No hold amount *06/15/2012//18:42:05//0001773863//Telephone//ASC* 6/15/2012 5:41 PM-Kathy Moffett: The unit has left the technician. SOLUTION: Replaced PBA - Replaced Unit *06/15/2012//18:41:03//0001773863//Telephone//ASC* replacement A0000029CA26D3 *06/15/2012//18:40:10//0001773863//Telephone//ASC* 6/15/2012 5:40 PM-Kathy Moffett: The Unit did not pass Quality Assurance Check. Then I called Samsung and they said they have to transfer me to Executive team so I can replacement my cable and they told me they NEVER received my Data Cable. They LIED because I sent the battery, charger and data cable all in one package and now they said they never received? Give me a break. Will update what happens when I get my phone back and what happens to be data cable. Today June 18,2012 I called Samsung and they said OK they will send me a replacement cable and I should get it in 3-5 days. Finally I got my phone on June 19th,2012 and now I will wait for my cable to see if the charging problems goes away. Today June 25th,2012 Finally I got my replacement cable and YES it does charge and I don't have those issue anymore. I have 5 more months left and I pray that there are no more problems with the refurbished phones. I had Samsung before and it was with Sprint in 2006 and it was the Samsung A640. BOY did I had problems but and they dragged it out until it was out of warranty and they said sorry we cannot help you because the warranty is out. The phone was NEVER fixed and still has problems.