Samsung S3 com.android.phone CRASHING .. HELPSupport


  1. nsahmed

    nsahmed New Member

    Hi guys im new here .. so im not sure if i posted in the right section .. but i hope I did.

    I really need help.

    I have a samsung galaxy s3 (non 4g model)... just yesterday my phone updated itself .. went to the new firmware XXFLB
    and now every time i get a call .. or make a call .. my phone app crashes with the error; Unfortunately, the process com.android.phone has stopped.

    I have already done a factory reset and that made it worse. Before it would sometimes work .. now it crashes every single time!

    Not sure what to do .. i cant make or receive any calls .. my PHONE is not a PHONE anymore .. i can do everything except make calls .. HUH !!

    can i go back to 4.03 ? coz everything was perfect then .. but im not sure how to go back .. i dont have a backup on the computer otherwise i would have restored

    Any help would be much appreciated please .. im desperate

    Thanks in advance

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  2. slinkyinc72

    slinkyinc72 New Member

    Hi I had the same problem, the fix for me was to stop syncing contacts with Facebook or any other 3 party app, I only sync my contacts with Gmail and Exhange servers. Once all the links with Facebook and some other 3 party app I had was gone from my contacts list all was well.

    Hope it helps you, cause a phone without a phone is no phone :)
  3. AndroidxGuy

    AndroidxGuy Well-Known Member

    Looks like your firmware update was probably not properly installed. I'm not sure if its possible but maybe your carrier can push the update to you again or take it in for a new one.
  4. dazburn

    dazburn New Member

    My phone is doing exactly the same. I've tried Factory Reset and also switching off Sync, both don't work.

    It's novel when a phone does everything else under the sun except act as a phone.

    I'm angry.
  5. slinkyinc72

    slinkyinc72 New Member

    My Firmware version is IMM76D.I9300XXBLFB. I have done the update no trouble there for me.
    But i had to stop syncing contacts with everything else then google contacts I had to manual go in my contacts list and de-link everything so all my contacts was only on google account. No cross-linkling in any of my contacts, and no PhotoSynk from Facebook of any sort.
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