I justed posted complaint to Tom Martino's web site - if we can get his focus on this we may make some headway - media visibility is our friend in this case. You can go here to lodge a comlaint with Tom Martino, a nationally syndicated Consumer Rights Advocate: Referral List : Report A Dispute I posted the following in the description of the problem: In November 2009 Samsung and Tmobile launched the Behold 2 Android based smart phone. At the time of the launch, the Behold 2 was using Android version 1.5, all of the Tmobile sales reps, numerous marketing materials and several webcasts declared that Samsung would be updating the OS of the Behold 2 to Android 2.x (which was released by Google several weeks prior to the Behold 2 product launch). Many people (including myself) bought the phone with the understanding that the OS would be updated to at least version 2.x. Last week Samsung announced that they would not be offering that update. I believe that Samsung acted in a self-serving and misleading fashion about their intentions. I wish to get either a refund of the my cost for the phone along with a buyout of the 2-year contract I had to enter to get the phone or a replacement device of my choice which utilizes the current android operating system (2.0, 2.1 or 2.2 - depending on device). A lengthy discussion of the user communities issues and complaints can be found here: Class Action Suit for 2.0. I am not alone in my frustration with this situation, your help is greatly appreciated.