So, as a few people have said, the only way Samsung will ever care about what a mess they've made of things is if they receive sufficient complaints about it. I have confirmed that firstname.lastname@example.org is the real email address direct to Simon Stanford, head of Samsung UK. I suggest that everyone in the UK who has a problem with their Galaxy S mails Mr Stanford. Be polite, don't abuse him but make him aware how unhappy you are, how this is affecting Samsung's reputation and just how unusable the Galaxy S is in its current state. I hold out little hope this will do any good, but it's worth a shot.